Head of Inside Sales New Projects

Location: Bangalore | Function: New Projects (Primary Sales) | Reports to: Head Premium & Luxury Sales

About NoBroker:

NoBroker is India's first proptech unicorn and the world's largest no-brokerage real estate platform. By connecting buyers, sellers, and developers directly, we have eliminated brokerage from real estate transactions and built one of the largest primary sales engines in the country. Our New Projects vertical partners with leading developers to drive discovery, site visits, and bookings for under-construction and newly launched residential projects.

About the Role:

We are looking for a Head of Inside Sales to own and scale the inside sales engine for our New Projects business. You will lead a large team of Team Leads and Relationship Managers responsible for converting inbound and campaign-generated leads into qualified site visits and bookings. This is a leadership role with full ownership of the lead-to-visit funnel, team productivity, and revenue contribution from inside sales.

Key Responsibilities:

1. Funnel & Revenue Ownership:

- Own the end-to-end inside sales funnel for New Projects: lead allocation, first response, qualification, site visit scheduling, and follow-through to booking.

- Drive Pan-India monthly and quarterly targets for site visits and closures, with clear forecasting and pipeline visibility for leadership.

- Continuously improve key funnel metrics: connect rates, lead-to-visit conversion, visit-to-booking conversion, and cost per booking.

2. Team Leadership:

- Build, lead, and mentor a multi-layered team of Team Leads, Relationship Managers, and Assistant Managers.

- Define team structures, capacity plans, and hiring roadmaps aligned with lead volumes and business growth.

- Institutionalize performance management: daily dashboards, weekly reviews, call audits, and structured coaching for underperformers.

- Drive training programs on project knowledge, pitch quality, objection handling, and escalation management.

3. Sales Operations & Process Excellence:

- Own dialer, CRM, and lead management workflows; ensure SLA adherence on lead response times and follow-up cadences.

- Design and refine calling scripts, pitch frameworks, and project recommendation logic for each active project.

- Audit RM conversations and case handling to ensure quality, compliance, and customer experience standards.

- Partner with marketing and demand teams on lead quality feedback, campaign performance, and channel mix.

4. Cross-Functional Collaboration:

- Work closely with field sales and closing teams to ensure seamless handover of qualified site visits and maximize closure rates.

- Coordinate with builder partnership teams on project priorities, inventory updates, pricing, and launch calendars.

- Champion referral programs and repeat-customer initiatives to grow organic pipeline.

Qualifications:

- 812 years of experience in sales, with at least 45 years leading large inside sales / telesales teams (50+ members, including managers of managers).

- Proven track record of owning revenue or funnel targets in a high-velocity, target-driven B2C environment.

- Strong command of inside sales operations: dialers, CRMs, lead routing, productivity metrics, and quality audits.

- Data-driven decision-making with the ability to build and read funnel dashboards and translate insights into action.

- Exceptional communication and stakeholder management skills, both verbal and written.

- Experience in real estate (primary/residential sales), fintech, edtech, or other high-ticket B2C categories is a strong advantage.