Job Description - AGM | Partner Relations - Residential Interiors

Company Name: NoBroker Technologies Solutions Pvt. Ltd.

Position: Assistant General Manager (AGM) - Partner Relations

Department: Residential Interiors

Job Location: Bengaluru, Karnataka

Experience Required: 5 - 8 Years of Relevant Experience

About NoBroker:

NoBroker is one of India's leading technology-driven real estate platforms, revolutionizing the way people buy, sell, and rent properties. As India's first PropTech unicorn, NoBroker has expanded into multiple business verticals, including Residential Interiors, Home Services, Property Management and Financial Services.

Our Residential Interiors business focuses on delivering high-quality, customized home interior solutions through a strong network of installation and civil service partners.

About the Role:

We are looking for an experienced and result-oriented Assistant General Manager - Partner Relations to manage and expand our vendor ecosystem for the Residential Interiors business in Bengaluru.

The role will primarily focus on end-to-end vendor management, vendor network expansion, service quality, timely project execution, vendor satisfaction and profitability.

This is initially an Individual Contributor (IC) role with city-level ownership, offering potential growth into a central leadership position overseeing vendor operations across multiple cities based on performance.

Key Roles & Responsibilities:

- Vendor Management: Manage the complete vendor lifecycle, including onboarding, engagement, performance monitoring and retention.

- Vendor Network Expansion: Identify, onboard and scale installation and civil vendor networks to support business growth.

- Vendor Relationship Management: Build strong vendor relationships, address concerns and ensure high vendor satisfaction.

- Quality Management: Ensure vendors consistently maintain service quality and meet defined operational standards.

- Project Timeline Management: Monitor vendor deliverables and ensure projects are completed within committed timelines.

- Margin & Profitability Management: Optimize vendor costs and maintain healthy service margins without compromising quality.

- Vendor Performance Monitoring: Track vendor ratings, productivity, service quality and overall operational performance.

- Escalation Management: Resolve vendor-related escalations and coordinate with internal stakeholders for timely resolution.

- Operational Excellence: Identify process gaps and implement improvements to enhance vendor efficiency and service delivery.

- Stakeholder Coordination: Collaborate with project execution, operations and business teams to ensure seamless vendor operations.

Candidate Requirements:

- Experience: 5 - 8 years of relevant experience in vendor management, partner relations or operations, preferably within the Residential Interiors industry.

- Vendor Management: Minimum 3 years of hands-on experience in vendor onboarding, relationship management and retention.

- Team Handling: Prior experience managing a team of 5 - 10 members.

- Vendor Portfolio: Must have previously managed a minimum of 20 vendors.

- Industry Knowledge: Strong understanding of residential interiors, installation services and civil execution activities.

- Operational Expertise: Experience in vendor performance management, quality assurance, timeline adherence and cost optimization.

- Relationship Management: Strong negotiation, stakeholder management, escalation handling and problem-solving skills.

- Leadership Skills: Ability to independently manage city-level vendor operations and drive measurable business outcomes.

- Work Flexibility: Willingness to travel extensively within Bengaluru for vendor meetings, site visits and operational reviews.

Vendor Categories to Be Managed:

- 1. Installation Vendors: Carpentry and woodwork, Modular kitchens, Wardrobes and cupboards, Other interior installation services.

- 2. Civil Vendors: Demolition and civil modifications, Painting and finishing, Plumbing, Other civil and renovation services.

Key Performance Indicators (KPIs):

- Vendor network growth, onboarding and retention.

- Vendor service quality and customer satisfaction.

- Project timeline adherence and timely execution.

- Vendor satisfaction and escalation resolution.

- Service margins and cost optimization.

- Vendor ratings and operational performance.

Preferred Industry Background:

Candidates with relevant experience from established residential interiors, home improvement or turnkey interior execution companies will be preferred.

Why Join NoBroker?:

- Opportunity to manage and scale the vendor ecosystem for a growing Residential Interiors business.

- Ownership of vendor operations across a major metropolitan market like Bengaluru.

- Exposure to strategic vendor management, operational excellence and business profitability.

- Potential career progression into a central leadership role overseeing vendor operations across multiple cities.

- Competitive compensation with an uncapped monthly variable pay structure.