Description:

About the Company:

- NK Realtors, is one of the largest vertically integrated real estate service providers in India since the last 40 years.

- Headquartered in Kolkata, the company is well known for its deep employee centric approach NK Realtors is easily one of the best organizations to work for and build careers.

- With the real estate industry on the threshold of tremendous growth over the next 20 years, NK Realtors with its rich history, brand & structure gives the perfect opportunity to grow your career.

- NKlusive is an exclusive intermediary of NK Realtors dealing in Premium & Luxury Homes.

Job Purpose:

- Deputy Manager - Post Sales are supposed to handle customer booking process from booking to handing over of the property for a given project, reminding the clients for payment, assisting them resolving their queries and ensuring they are satisfied with our services.

- Liaison with the developer.

- Maintaining of various client documents & performing Data entry in the software PSMS.

Job Responsibility:

- To supervise that all booking documents should be in order, e.g., Booking Application Forms, cheque along with proper KYC documents and entering them into software.

- Ensuring timely issue and dispatch of Allotment Letter, preparing Agreement for Sale and executing the same.

- Ensuring strong coordination between Post Sales team with Buyer, Developer and Legal team regarding Registration of Agreement for Sale.

- Ensuring achievement of Monthly Collection target by monitoring daily follow up for collection of payments from the buyers as well as banks within stipulated time.

- Ensuring timely generation & dispatch of Money Receipts, Demand Letter, Payment Reminder Letter, Interest Letter to the buyers, preparation of NOC, Tripartite Agreement required for buyers opting for home loan.

- Ensuring timely generation of Brokerage Invoice from software and collection of the Brokerage payment from Developer within stipulated time frame.

- To supervise events like Cancellation process & Re Sale of flats as per the company policies.

- Proper coordination between Developer, Buyer and the Home Loan provider.

- Attending queries of customers, bankers and associates at all times at all stages of post-sale.

- Supporting on customer enquiries for sales progression and development.

- Responsible for providing weekly/fortnightly/monthly/quarterly/half-yearly/yearly reports for Post Sales, as and when required by Developer or any other concerned department.

- Responsible for regular monitoring of team members.

- To do audit of Post Sales team on quarterly basis.

- Liaising with other departments and developers for smooth operations.

- Be compliant with policies and procedures of the organization as well as the applicable local, state and central laws and acts.

- One is expected to follow instructions & abide by rules & regulations of the company as well as that may be laid by the respective reporting authority from time to time in the interest of the business.

- Enhances organization reputation by accepting ownership for accomplishing the stated job & responsibilities; exploring opportunities to add value to job accomplishments.

SKILLS & QUALIFICATION:

- Qualification Graduation/Post Graduation in any stream.

- Experience : 7 ~ 10 years experience in the service industry in Customer Relationship/collection/accounting/post sales handling similar profile along with team handling experience.

- Competencies : ERP Knowledge, Proficiency in MS Office applications, Excellent verbal skills English, Hindi and Bengali, Strong in follow-ups and calendar management, Responsiveness, Dynamic & Quick Learner.

- Honesty and integrity.

- Can work independently without much supervision/follow ups.

- Strong interpersonal, analytical, organization and problem-solving skills.

- He/she must be flexible, goal-oriented and highly organized and solve problems in a timely fashion.

- Good Team Player.