Nivia - eCommerce Head

Location : D&O Facility, Jalandhar/Hybrid (As Required)

Direct Reports : Commerce Support and Listing Lead (for now)

Primary Role : Full ownership of online business performance across marketplaces. Responsible for driving revenue, platform growth, pricing strategy, and execution of e-commerce campaigns (eventually).

Key Responsibilities:

Revenue & Performance Ownership:

Lead and manage e-commerce sales performance across platforms (Amazon, Flipkart, etc.), ensuring achievement of revenue, margin, and growth targets.

Platform Relationship Management:

Build strong relationships with account managers and platform representatives to drive visibility, support during campaigns, and resolve escalations efficiently.

Pricing, Strategy & Promotions:

Own pricing strategy, discounting logic, deal participation, and execution of platform-led promotions in coordination with brand and finance teams.

Sales Analytics & Reporting:

Track product-wise performance, conversion rates, ROIs on ad spends, and category share. Present clear MIS reports to the Head of Operations and Brand leadership.

Cross-Functional Coordination:

- Collaborate with listings, finance, inventory, warehouse, and customer service teams to ensure a seamless e-commerce experience.

Product Onboarding & Launches:

Coordinate with listing ops and design teams to ensure the timely launch of new SKUs with correct catalog content, imagery, and compliance.

Order Fulfilment Monitoring:

- Work closely with backend/warehouse teams to maintain OTIF (On Time In Full) delivery metrics and monitor returns, damages, and seller health parameters.

- Customer Feedback & Experience Loop

- Analyze reviews, ratings, and returns data to identify product or operational issues and create corrective action plans.

Policy & Compliance Adherence:

- Ensure adherence to platform guidelines, content policies, and internal brand standards to avoid listing suspensions or penalties.

Team & Workflow Management:

- Supervise junior team members (in-house or outsourced) for ad support, content uploads, or platform coordination.