Niva Bupa - Senior Manager

JOB PROFILE:

Position: Manager/Senior Manager

Location: Noida.

Reports to Category Telesales.

Reporting Grade Manager/Senior Manager.

Our Purpose At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare.

Our Values:

Commitment Innovation Empathy Collaboration Transparency.

Proficiency Level :

L1: HEAD OF FUNCTION/BUSINESS (Sr. Leadership Team) L2: MANAGER OF MANAGER L3: MANAGER L4: INDIVIDUAL CONTRIBUTOR.

About Niva Bupa Health Insurance Company Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupas growth story has been phenomenal.

We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing.

We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing.

Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background.

At Niva Bupa 12% of our team handling roles are led by women.

We welcome specially-abled professionals to join our team.

Key Roles & Responsibilities :

Primary Role Description :

- To manage a team of telesales

- Empanelment with new Vendor to increase the sales and generate the revenue

- To ensure that conversion targets are met on a monthly basis

- To be responsible for the management of direct reports, one to one reviews and performance reviews

- Responsible for sales targets through Inbound and outbound sales

- To work closely with the marketing and product team to ensure maximization of inbound and outbound leads

- Using analytics to drive the efficiency and profitability of the unit

Key Roles & Responsibilities:

- Creating strategic road map and setting goals and milestones for telesales team

- Ensuring Issuance targets are met for the channel & team

- Monitor the Performance & drive efficiencies and continuously review business strategy by taking corrective measures whenever required

- Coordination with Business stake holders

- Providing guidance & direction to the Team Members

- Prepare reports on Sales performance & Productivity

- Create strong compliance & control environment

- Exploring Xsell & Upsell strategeies

- Ensuring lead optimization

- Ensure optimal utilization of Dialer strategies

- Bridging the gaps & disconnects in system and work towards process improvement

- Training Agents on New Initiatives

Key Requirements Education & Certificates:

- Any Graduate / MBA/PGDM

- High analytical proficiency

- Outbound Telesales Team handling experience

- Pro-active approach in issue resolution

- Good communication and Presentation skills

- Large BPO/ Telesales set up experience would be an added advantage

- Leading Change & Strategic Thinking

- Personal credibility & effectiveness

- Coaching & developing talent

- Customer Focus and strong interpersonal skills

Key Requirements Experience & Skills :

- 8-12 years + experience in handling 50+ team strength in outbound campaigns. (Sales / collections)

- Control Attrition for the team

- Drive productivity per advisor Constantly improve of conversion of leads.

- Employee motivation & engagement

- Control the Loss ratio for the channel

- Control Cancellations.