Location: Gurgaon

Reports to: Head of Account Management

Function: Nitro Ads ( Media Business Unit at Nitro Commerce)

About Nitro Commerce:

- India's e-commerce and D2C ecosystem is growing at unprecedented speed, projected to reach $300B by 2030.

- Brands face increasing challenges in customer acquisition, retention, and measurement, especially in a privacy-first, cookieless world.

- Nitro Commerce is building India's first Revenue-as-a-Service stack, enabling D2C brands to scale profitably with tools like:

- NitroX - Cookieless measurement & first-party identity resolution.

- Nitro Ads - Commerce media & performance marketing, powered by NitroX data.

- With 2,200+ D2C brands already onboarded, Nitro is redefining how brands measure, acquire, and retain customers in the open internet.

Role Overview:

- We're looking for growth-driven Key Account Managers who want to shape the future of commerce media in India.

- At Nitro Ads, you won't just manage accounts , you'll drive outcomes for some of the most exciting D2C brands in the country.

- As a Key Account Manager (KAM) - Nitro Ads, you will be responsible for managing, growing, and nurturing strategic D2C brand relationships.

- You will act as the trusted advisor to clients, ensuring they achieve strong ROAS, customer growth, and incremental revenue through Nitro Ads.

- The role blends client servicing, performance marketing expertise, and consultative growth partnership, making you a critical part of Nitro's commerce media journey.

Key Responsibilities:

1. Client Onboarding & Activation

- Lead smooth onboarding of new Nitro Ads and NitroX clients, ensuring campaigns go live without friction.

- Hand-hold clients through the activation cycle: data integration, audience setup, campaign design.

Relationship Management:

- Act as the primary point of contact for key accounts.

- Build trust-based partnerships with client stakeholders (Founders, CMOs, Growth Heads).

- Represent client voice internally, influencing product and campaign strategy.

Campaign Management & Optimization

- Monitor and optimize campaigns to deliver desired campaign KPIs in month 1 with a target of building scale and performance improvement.

- Leverage NitroX identity data to improve targeting, reactivation, and attribution accuracy.

- Work with AdOps teams to ensure high-quality creative, reporting, and timely execution.

- Manage a portfolio of 30+ active accounts, balancing high-touch client engagement with performance-driven execution at scale

4. Strategic Business Reviews:

- Conduct quarterly business reviews (QBRs) with clients.

- Share performance insights, identify growth opportunities, and co-build roadmaps.

- Upsell/cross-sell NitroX and Nitro Ads features (advanced cohorts, creator collaborations).

Retention & Growth:

- Develop and execute account growth plans - upsell campaigns, increase ad spends, expand categories.

- Proactively identify churn risks and implement retention strategies (personalized playbooks, exclusive cohorts, loyalty offers).

Measurement & Attribution Advisory:

- Solve attribution challenges (multi-touch, coupon overlap, platform reporting).

- Provide transparent, data-driven reporting that builds client confidence in Nitro Ads.

Qualifications & Skills:

Must-Have:

- 2-6 years' experience in Key Account Management, Client Success, or Performance Marketing.

- Proven track record of managing Ecommerce / D2C / AdTech accounts (beauty, fashion, wellness, F&B verticals preferred).

- Strong understanding of digital ads, commerce media, and attribution models.

- Excellent client communication & relationship-building skills (C-level comfort).

Nice-to-Have:

- Experience with AdTech/MarTech platforms (Criteo, MoEngage, WebEngage, Braze, Klaviyo, Shopify ecosystem).

- Exposure to retail media, influencer/creator commerce, or commerce partnerships.

- Analytical mindset with proficiency in campaign metrics, dashboards, and cohort analysis.

What Nitro Offers:

- Be part of a category-creating AdTech startup shaping India's commerce media future.

- Work directly with 2,000+ D2C brands, including fast-scaling names in beauty, fashion, wellness, and F&B - the hottest categories in Indian ecommerce.

- Opportunity to grow into leadership roles as Nitro Ads scales across India and international markets.

- Competitive compensation with performance-linked rewards, plus opportunities to travel for client engagements and industry events