Senior Manager IT Lead NMIPL EVP-5.

- Lead the NMIPL IS-IT organization to achieve target KPI (Project Execution, System support, System Improvement initiatives, vendor management).

- Overall objective is to ensure end-to-end delivery of IS/IT services that are critical to daily operations in a demanding and complex business environment.

- This role manages all business applications across the NMIPL organization which includes dealer end applications as well and to provide value added support to business functions.

MAJOR ACTIVITIES:

Project Delivery:

- Execute new projects to support business plan.

- Vendor management of multiple projects.

- Delivering projects with recognized quality, cost and time constraints.

- Global system roll-out based on the fit-gap analysis to regional business requirements.

Domain and Systems Manager:

- Review of system support activities against SLA/KPI.

- Suggest & execute improvements as required by business.

- Support new functionalities based on business requirements.

- Sales Site specifically also cover demand & prioritisation on S&M and A&F and liaison with Region Domain team.

Site Delivery Manager:

- Availability management of IT and each system measure with SLA.

- Improvement actions to ensure availability is as per agreed SLA.

- Act as a link between AMIEO IT central organization and the Business team in the site.

- End User computing management and support.

- Reduce Risk, Impact and Incidents.

- Identification of risks, business impact and issues.

- Kaizen activity plan to reduce the above.

- Process automation.

- Automation of manual work identified.

- Provide solution to reduce manual work and also improve business efficiency.

Stakeholder Management:

- Stakeholders and Business expectation management.

- Business requirements/ projects finalisations as per country and region strategy.

- Team management and business networking.

Vendor Management:

Compliance and Financial Management:

- Capex and Opex(G&A) BP finalisation.

- Budget management and Forecast reporting.

- Management of the budget, financial and purchasing needs of the team in order to deliver the agreed program of work.

- Adherence to industry best practice, departmental governance and service delivery methodologies.

- Supporting internal and external audits.

MAJOR CHALLENGES:

- Working at a fast pace in a dynamic environment.

- Leadership management and upward communication.

- Strategy formulation and getting the Country and Region Senior Leadership alignment.

KEY INTERACTIONS:

- NMIPL Sales, AS, Marketing, DD, TCS, Finance for key activities alignment and system initiatives.

- AMIEO Regional IS/IT monthly reporting Project status, budget forecasts.

- Global IS for global project roll-out and overall roadmap.

- Purchase Organisation for RFP/RFQ/ RFI and PO process.

- Vendors for system development and support.

- RNTBCI for support activities and new projects.

- Dealers for system trainings and support.

DIMENSIONS:

- Number dealers: 200 + outlets.

- Warehouse : ASPDC, NRPDC, WRPDC.

- Business Department: Sales, AS, Finance, TCS, Marketing, DD.

- Related global department for request to support: 2 department.

- AMIEO leadership update projects QCT and budget progress.

Skills And Knowledge:

EDUCATIONAL QUALIFICATIONS:

- Graduate in IT field / Masters in Computer Application / BE/ BTech Computer Science.

- PMP/ PRINCE certification preferred.

Relevant Experience:

- 12-15 years+ IT industry experience.

- Experience in Automotive sector IT including Dealer Management Systems and CRM solutions is preferred.

PERSONAL CHARACTERISTICS & BEHAVIOURS:

- Excellent Communication and Presentation Skills.

- Positive and pro-active approach.

- Good interpersonal skills to relate with the users community.

- Strong customer focus and ability to manage client expectations.

- Good analytical skills.

- Ability to adapt in a dynamic environment.

- Leadership skills.

- Gurugram Haryana India.