Nippon Life India Asset Management - Customer Service Manager

JOB DESCRIPTION

Purpose of the Job:

Manage all Branch Operation, Audit, Investor /Distributor service & escalations.

Key responsibilities:

- Investor Onboarding at regional level and liaise with HO for successful processing

- Distributor relationship management

- Handle all Investor & Distributor queries and escalations.

- CRM management & closure of cases with pre-defined TAT

- Engage with multiple internal departments to resolve issues within specified TAT

- Excel skills & Sales MIS preparation

- SPOC for sales team members for dissemination of information from central ops / service team

- Engage with stakeholders and resolve all pending cases shared by HO from time to time

- Assist in central projects at regional level.

Behavioral Competencies:

- Strong analytical and problem-solving skills

- Excellent Communication skills

- Good organizational and interpersonal skills, including ability to work effectively in a fast-paced dynamic business environment

- High on energy, assertive and to be able to deal with multiple stakeholders

Role Specific Competencies:

- Should have excellent communication and presentation skills (verbal & written)

- Capability to manage/assist/facilitate Sales Team as Sales Support

- Manage and motivate other team member towards better output

Formal Qualifications / Prior Work Exp:

- Post Graduate with 9-15 years of relevant work experience in similar role within BFSI

- Experience of handling escalations of UHNI/HNI investors in BFSI at least for 1-5 years will be preferred.