NiCE - Senior Client Services Project Manager

So, what's the role all about?

As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization's strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.

How will you make an impact?

- Lead end-to-end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.

- Build and maintain project plans, schedules, and required documentation.

- Facilitate clear, consistent communication with all stakeholders (incl. leadership).

- Track action items and drive accountability across teams.

- Identify and mitigate risks and manage escalations professionally.

- Guide teams through launch readiness, deployment, and project closeout.

- Support continuous improvement by identifying process gaps and opportunities.

- Adapt to shifting priorities in a fast-moving environment.

Have you got what it takes?

- IT experience: 5 to 7 years

- 4 years of project management experience leading multiple concurrent projects in customer facing environments.

- Proven ability to manage end-to-end delivery using Agile, Waterfall, and hybrid/iterative approaches.

- Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non technical stakeholders.

- Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.

- Strong communication, stakeholder management, and client facing leadership skills.

- Highly organized, detail oriented, and adaptable under tight deadlines.

- Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).

- Solution oriented mindset with a collaborative, team first approach.

You will have an advantage if you also have:

- Experience working with Waterfall/Agile methodologies

- Experience with Onsite and offshore delivery mode