Nibav Lifts - Vice President - Operations

About Nibav Lifts Private Limited and Elite Elevators

Nibav Lifts Private Limited is a fast-growing global home elevator manufacturer with a strong presence across India, the USA, Canada, Mexico, Thailand, Malaysia, and Kenya, with over 1500 employees worldwide. We are on a mission to become a billion-dollar enterprise by delivering world-class, safe, and innovative home elevator solutions.

https://www.nibavlifts.com/

Elite Elevators is a leading name in the home elevator industry, trusted for over 15 years for delivering innovative and elegant mobility solutions. Headquartered in Chennai, we have partnered with TKE (Thyssenkrupp Elevator) to bring world-class elevator technology to homes. In May 2024, we began our own manufacturing of home lifts, marking a major step toward greater innovation and self-reliance. With a strong presence across India, Malaysia. Elite Elevators continues to redefine home living by offering premium, safe, and beautifully designed elevators that combine advanced technology, comfort, and style.

https://www.eliteelevators.com/

Our Vision: Transforming Houses into Homes.

Our Mission: Crafting the world's finest home elevators - with unmatched safety, lifetime durability, and enduring customer trust.

Role Purpose

To drive operational excellence across all non manufacturing functions by increasing productivity, enforcing process discipline, improving cross functional coordination, and continuously reducing operating costs without affecting customer experience.

1) Operational Leadership

- Lead all non manufacturing operations end to end

- Oversee technicians, service teams, and post sales execution

- Ensure seamless handoffs between sales, operations, and service

2) Process and Performance

- Audit existing processes and eliminate inefficiencies

- Standardize workflows and enforce process adherence

- Improve CRM adoption and data discipline across teams

- Establish dashboards for visibility into operational metrics

3) Cost and Productivity

- Identify and reduce cost leakages across departments

- Improve revenue per employee and output per team

- Rationalize tools, vendors, and support functions

- Optimize headcount productivity without unnecessary expansion

4) Cross Functional Control

- Resolve inter department friction and ownership gaps

- Act as final escalation owner for operational issues

- Drive accountability across functions

Strong preference for candidates from:

- Manufacturing plus service businesses

- Large scale B2C operations

- Organizations known for process driven execution