The Elevator Technical Head will lead and oversee the Lift Service and Lift Maintenance Operations of home lifts across PAN India.

The position requires a strategic leader capable of managing large-scale field operations, building high-performing technical teams, and aligning service delivery with the organization's business objectives and growth plans.

Key Responsibilities

Service & Maintenance Operations:

- Lead and manage the complete lifecycle of elevator service operations including preventive maintenance, breakdown support, repairs, and AMC renewals.

- Ensure timely completion of maintenance visits and adherence to defined service schedules.

- Drive improvement in service efficiency, response time, and first-time fix rates.

- Monitor and reduce callback ratios through proactive maintenance practices.

- Ensure effective breakdown management and quick repair closure to maintain service reliability.

- Manage and improve AMC renewal rates and service revenue growth.

Team & Operations Leadership:

- Lead and manage a large technical workforce (400+ employees) including service engineers, supervisors, and field technicians.

- Build strong regional leadership teams through mentoring, performance management, and capability development.

- Implement data-driven performance monitoring and operational reporting.

- Ensure field productivity, workforce discipline, and statutory compliance across regions.

- Standardize technical practices and enforce adherence to SOPs and safety protocols.

Financial & Strategic Management:

- Own the P&L for Service and Maintenance operations.

- Drive cost optimization, operational efficiency, and revenue growth within service functions.

- Collaborate with Finance, Operations, and Supply Chain teams to optimize service delivery and cost structures.

- Improve collections from service contracts and increase service profitability.

Customer Experience & Quality:

- Ensure high service quality and customer satisfaction across all service touchpoints.

- Work closely with CRM and Sales teams to maintain seamless communication with customers.

- Address escalations promptly and ensure minimal service complaints.

- Monitor customer feedback, testimonials, and referrals to improve service performance and brand reputation.

Candidate Profile:

- Qualification in Mechanical, Electrical, or Mechatronics Engineering mandatory for this job; MBA preferred for senior management roles.

- 18-20 years of experience in Technical Operations, Service, or Maintenance preferably in the Elevator industry or related engineering sectors.

- Proven experience managing large-scale multi-location service teams (300-500 employees).

- Strong expertise in service operations, field resource planning, and maintenance management.

- Demonstrated ability to manage P&L, operational KPIs, and service profitability.

- Strong leadership, strategic thinking, and stakeholder management skills.

- Fluency in Hindi is mandatory for effective communication with field teams across regions.