Description:
- Expertise in managing and configuring the PRM platform (Impartner).
- Technical proficiency in enabling PRM processes (setup, workflows, data accuracy).
- Experience integrating and enabling third-party tools.
- Proven ability to drive portal adoption, manage onboarding and training, and ensure partner satisfaction.
- Hands-on experience working within the Salesforce ecosystem.
- Salesforce Administrator experience.
- Proficiency with Excel, data loads, and creating mapping templates.
- Excellent verbal and written communication skills.
- Experience working in a fast-paced, dynamic environment.
- Expertise in managing and configuring the PRM platform (Impartner).
- Technical proficiency in enabling PRM processes (setup, workflows, data accuracy).
- Experience integrating and enabling third-party tools.
- Proven ability to drive portal adoption, manage onboarding and training, and ensure partner satisfaction.
- Hands-on experience working within the Salesforce ecosystem.
- Salesforce Administrator experience.
- Proficiency with Excel, data loads, and creating mapping templates.
- Excellent verbal and written communication skills.
- Experience working in a fast-paced, dynamic environment.
- Prioritize and manage multiple tasks and client engagements simultaneously.
- Ensure client cases achieve intended results and recommend future projects to enhance outcomes.
- Demonstrate success in managing complex projects across multiple workstreams and geographies.
- Collaborate with cross-functional teams to ideate and design solutions.
- Ensure deliverables meet internal requirements and client expectations.
- Maintain collaborative relationships with internal resources and consistently deliver high-quality services.
- Lead and facilitate cross-functional teams through indirect leadership.
- Present prototypes/demos to business users as needed.
- Track and report project status to clients and internal teams.
Roles & Responsibilities:
- Drive the enablement of PRM processes including setup, workflows, and ensuring data accuracy.
- Collaborate with stakeholders to integrate and enable third-party tools that enhance platform functionalities.
- Develop strategies to drive portal adoption among partners, manage onboarding processes, and deliver training sessions to ensure partner satisfaction.
- Utilize Salesforce ecosystem expertise to optimize processes and improve user experience.
- Serve as a Salesforce Administrator, managing user permissions, data loads, and creating mapping templates using Excel.
- Prioritize and manage multiple client engagements, ensuring that all cases achieve intended results and recommend future projects for enhanced outcomes.
- Demonstrate leadership in managing complex projects across various workstreams and geographies, ensuring deliverables meet client expectations.
- Maintain collaborative relationships with internal teams and consistently deliver high-quality services.
- Present project prototypes and demos to business users, ensuring alignment with requirements.
- Track and report project status to clients and internal teams, facilitating effective communication and project transparency.
Our ideal candidate:
- A candidate must possess advanced proficiency in Salesforce administration, enabling seamless user management, data modeling, and system customization to enhance organizational productivity.
- Expertise in Salesforce Marketing Cloud is critical, as it empowers the individual to develop and execute targeted marketing campaigns, leveraging customer data for strategic insights and decision-making.
- The expectation is for candidates to demonstrate a track record of successfully managing product backlogs and working closely with cross-functional teams to drive product vision and delivery.
- Candidates should exhibit strong analytical skills to assess market trends and user feedback, translating them into actionable product enhancements.
- Given the experience band of 5 to 30 years, a sophisticated understanding of Agile methodologies is essential, with practical experience implementing these principles in a dynamic business environment.
- Proficiency in using tools such as JIRA for backlog management and prioritization is required.
- It is equally important for candidates to maintain strong communication skills, facilitating collaboration between stakeholders and technical teams to ensure alignment on project objectives.
Education requirements:
- Preferred certifications include Salesforce Certified Administrator and Certified Scrum Product Owner (CSPO), which enhance the candidate's credibility and expertise in these pivotal areas.
Education: BE/BTech/MCA.
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