Payroll Operations & Compliance:
- Review and validate payroll processing activities to ensure accuracy, completeness, and compliance with internal policies and legal requirements.
- Analyze and reconcile payroll reports such as CTC Reconciliation, Variance Analysis, and ensure alignment with financial records.
- Maintain up-to-date knowledge of applicable payroll legislation and regulations including PF, ESI, Gratuity, Income Tax, etc.
- Ensure timely and accurate payroll execution in line with service level agreements and compliance standards.
Team Leadership & Management:
- Lead and mentor a team of payroll professionals, managing work planning, task allocation, scheduling, and performance reviews.
- Motivate and guide the team to maintain high morale, productivity, and a culture of continuous improvement.
- Oversee routine activities and provide guidance on complex payroll scenarios.
- Foster a collaborative and accountable team environment.
Client Engagement & Communication:
- Independently manage communication with domestic and international clients on payroll matters.
- Address client queries, clarify deliverables, and ensure service quality and satisfaction.
- Understand client-specific requirements and customize payroll processes accordingly.
Process Optimization & Reporting:
- Identify opportunities for improving payroll processes, controls, and automation to enhance efficiency and accuracy.
- Develop, monitor, and report on key payroll metrics to track process health and compliance (e.g., error rates, processing timelines, audit results).
- Create and maintain detailed documentation of payroll procedures, workflows, and compliance checklists.
Key Skills & Competencies:
- Proven expertise in end-to-end payroll processing and compliance management.
- Strong analytical and Excel skills for generating payroll reports and reconciliations (VLOOKUP, pivot tables, data validations, etc.).
- Proficient in MS Office, especially Microsoft Excel.
- Excellent verbal and written communication skills.
- Strong team leadership and people management capabilities.
- Ability to prioritize tasks, manage multiple deliverables, and meet tight deadlines.
- Strong understanding of payroll regulations, taxation, and statutory obligations in India (exposure to international payroll is a plus).
- Experience with client communication, escalations, and expectation management.
Preferred Qualifications:
- Bachelor's or Master's degree in Commerce, Finance, HR, or a related field.
- Certification in Payroll Management or related compliance programs is a plus.
- Experience in shared services, outsourcing, or global payroll is desirable.
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