About the job Key Responsibilities Strategic Program Management - Drive end-to-end planning, execution, and tracking of strategic initiatives under the COOs charter - Own program governance, milestones, risk tracking, and performance reporting across initiatives. - Lead annual operating planning activities in collaboration with cross-functional stakeholders. - Define and track key performance indicators across business functions aligned with strategic priorities. Reporting & Dashboards - Build and maintain executive dashboards, OKR tracking systems, and review cadences for COO-level updates. - Implement KPIs and dashboards to track improvements in utilization, gross margin, and productivity. Revenue Management - Lead revenue forecasting in alignment with finance and sales functions. - Calculate and track sold margin percentages for deals and projects. - Monitor actual vs. sold gross margin and revenue realization across engagements. - Build and maintain frameworks and dashboards for revenue and margin governance. Margin Management - Create governance mechanisms to track and report margin drivers across business units. - Support cross-functional efforts to improve unit economics, drive cost optimization, and improve delivery margins. - Monitor key levers such as bill rates, resource utilization, and unit-level profitability to ensure margin targets are achieved. Contracts & Commercial Operations - Own and manage the end-to-end contract lifecycle for both vendor and customer agreements. - Ensure timely execution, compliance, and documentation of contracts in coordination with legal and procurement. - Lead and track invoicing processes and manage accounts receivables to ensure timely collections and cash flow predictability. Tools & Automation - Evaluate industry-leading tools and platforms to streamline functions across talent acquisition, project management, PSA (Professional Services Automation), and finance. - Lead implementation and change management for adopted tools, ensuring alignment with business needs and adoption across teams. Qualifications & Skills - 1012 years of relevant experience in program management, business operations, or strategy roles in an IT services, SaaS or tech environment. - Demonstrated ability to manage cross-functional programs with multiple stakeholders. - Strong understanding of SaaS metrics (e.g., gross margin, MRR, utilization, billing rates, etc. - Excellent interpersonal and communication skills, with the ability to influence and collaborate across levels. - High energy, proactive attitude, and a strong solution-oriented mindset. - Willingness and availability to work from office (WFO) as part of a collaborative leadership team

Pune

New Vision - Head - Operations 

Job Description for New Vision - Head - Operations  in New Vision Softcom Consultancy (P) Ltd in  Pune for (10-12) years of experience. Apply Now!