Neurones IT Reviews by Employees

About the Job : We are seeking an experienced Delivery Manager with a strong service desk background and ITIL expertise to lead our IT service operations and ensure exceptional service delivery. Key Responsibilities : - Manage end-to-end service delivery, ensuring SLA compliance and high customer satisfaction. - Oversee service desk operations, implementing ITIL best practices for incident, problem, and change management. - Act as the primary escalation point for critical issues and drive timely resolution. - Build and maintain strong client and stakeholder relationships, ensuring clear communication and issue management. - Lead and mentor service desk teams, fostering continuous improvement and upskilling initiatives. - Identify process improvement opportunities, drive automation, and enhance service delivery workflows. Qualifications and Skills : - Bachelor's degree in IT, Computer Science, or a related field. - 8+ years of experience in IT service management, including service desk leadership. - Mandatory ITIL Foundation certification; advanced ITIL or PMP/PRINCE2 certifications preferred. - Proficiency with ITSM tools (e.g , ServiceNow, Jira Service Desk) and service operations. - Strong leadership, problem-solving, and communication skills. Additional Details: - Location: Marathalli Outer Ring Road - Work arrangements: Onsite role, Monday - Friday

Bangalore

Neurones IT Asia - Service Delivery Manager 

Job Description for Neurones IT Asia - Service Delivery Manager  in Neurones IT in  Bangalore for (5-8) years of experience. Apply Now!