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About the job: Company Overview: - NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. - We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape. About The Role: - The Customer Success Manager role exists to align with the portfolio of an existing Sales Executive, they are responsible for ensuring a healthy return of business for our customers by driving our product. - You'll do this by leveraging data and insights to engage with customers at specific points in their NetCom Journey. - Our CSM's manage the full life cycle of our customer's post-sales journey from the point of registration to a healthy return of business, including regular cadence check-ins, evaluation reviews and any upsell opportunities. - You will need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with NetCom Learning. - The expectation would be to understand the most popular products and their differences in order to help assist the customer in choosing the right training. Key Responsibilities: - Reinforcing a customer-first culture. - Ensure alignment of customer success motion, insights and actions with Product, Marketing, Sales, and Operations Departments. - Align with Executive Learning Consultant around key metrics and objectives, including a plan of action for understanding where at risk customers exist, where growth opportunities exist and developing a strategy to execute against an account plan together. - Manage the ongoing post sales experience with the customer, including registration, ongoing optimization, monitoring classroom experience, monitoring usage to determine if upsell opportunities exist and mitigating risks to ensure a healthy return of business. - Document and share customer success stories with our Marketing and Operations Departments, according to our Customer Success framework to drive results, product adoption and ensure retention. - Proactively communicate with customers and internal teams to provide a feedback loop on our products and ensure the customers' experience. - Enjoy problem solving to understand what your customer is looking to resolve, mapping solutions to the gaps and outlining the value against the proposed solution. - Drive expansion revenue opportunities based on need and problems uncovered during customer interactions. - Work with the team to enhance customer documentation and create internal enablement material. - Handle a large volume of email, chat, phone conversations, and meetings. Requirements: - Good understanding of the Technical Training Industry. - Loves and is motivated by a good challenge. - Excellent executive presence and communication abilities. - Receptive to feedback, willingness to learn and embrace continuous improvement with resiliency in capacity to deal with pressure and demands. Why Join NetCom Learning: - Competitive salary and comprehensive benefits package. - Opportunities for continuous learning and professional development in a collaborative setting. - Exposure to the latest project management techniques and industry trends. - A chance to significantly influence the project management capabilities of diverse teams and organizations. If you are passionate about designing innovative learning experiences and making a positive impact in the lives of learners, we want to hear from you! Apply now to join our team at NetCom Learning

Delhi

NetCom Learning -  Customer Success Manager 

Job Description for NetCom Learning -  Customer Success Manager  in NetCom Learning India Private Limited in  Delhi for (4-5) years of experience. Apply Now!

NetCom Learning -  Customer Success Manager  | iimjobs.com