We are seeking a highly motivated and detail-oriented Global Service Logistics Business Systems Analyst (BSA) to join our team. The ideal candidate will play a pivotal role in maintaining our global service logistics processes, enhancing system efficiencies, and ensuring seamless operations. This role requires a blend of analytical prowess, technical expertise, and exceptional communication skills, with specific knowledge in Baxter Planning, Oracle, and SAP CRM.

Job Requirements

- Maintain and optimize current service logistics processes and systems to ensure efficient operations.

- Collaborate with cross-functional teams to gather requirements and develop comprehensive business solutions.

- Provide ongoing support and troubleshooting for service logistics systems, particularly Baxter Planning, Oracle, and SAP CRM.

- Run regular system programs and ensure they are functioning correctly, addressing any issues promptly.

- Create and maintain detailed documentation of system configurations, processes, and user guides.

- Conduct training sessions for end-users to ensure efficient system utilization.

- Monitor key performance indicators (KPIs) and generate reports to track system performance and logistics efficiency.

- Stay updated with industry trends and advancements in logistics technology to recommend innovative solutions.

- Assist in the development and execution of test plans to ensure system modifications meet business requirements.

Education

- Degree in Business Administration, Information Systems, Logistics, or a related field.

- 3-5 years of experience in a service logistics, supply chain, or business systems analyst role.

- Strong understanding of global service logistics operations and best practices.

- Proficiency in Baxter Planning, Oracle, and SAP CRM.

- Excellent analytical and problem-solving skills.

- Strong project management skills with the ability to handle multiple projects simultaneously.

- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

- Experience with data analysis tools and techniques.

- Ability to adapt to a fast-paced and dynamic work environment.

Preferred Qualifications:

- Master's degree in a related field.

- Experience with process improvement methodologies (e.g., Lean, Six Sigma).

- Knowledge of EDI (Electronic Data Interchange) and other logistics-related technologies.

- Familiarity with regulatory requirements and compliance in global service logistics.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

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