National Service Head - Heavy Machine

Role & responsibilities:

The Service Head will be responsible for end-to-end leadership of spare parts and service operations with P&L accountability. The role focuses on sustainable growth, operational excellence, and customer satisfaction across India.

This position requires a balanced leader who can strengthen service systems, improve predictability, and ensure consistent profitability while supporting long-term customer relationships.

Key Responsibilities:

- Manage Service SBU P&L with focus on stable margins and cost control

- Oversee pan-India spares sales and service execution

- Improve service planning, delivery timelines, and service quality

- Develop AMC/CMC frameworks and lifecycle service offerings

- Strengthen customer relationships and retention

- Build capable teams and standardized service processes

- Ensure coordination with manufacturing, supply chain, and finance

Candidate Profile:

- 15-25 years of experience in industrial machinery / heavy engineering

- Prior experience in service, aftermarket, or customer support leadership

- Exposure to industries such as steel, cement, sugar, or similar

- Strong operational, people, and stakeholder management skills

- Age 50 years

ONE-PAGE LEADERSHIP HIRING BRIEF (FOR CXOs / BOARD):

Position:

Service Head Strategic Business Unit (P&L Owner)

Location: Tamil Nadu | Pan-India Responsibility

Business Context:

The organization is a manufacturer of industrial gears and gearboxes with a significant installed base across India. The service and aftermarket business represents a major untapped profit opportunity and a strategic lever for customer retention and lifecycle value creation.

Role Purpose:

To lead the Service SBU as an independent profit center, driving revenue growth, margin expansion, and customer lifetime value through spare parts, services, contracts, and modernization solutions on a pan-India basis.

Key Outcomes Expected:

- Service SBU operating as a predictable, profitable business

- Growth in spare parts and service revenues

- Improved service margins and working capital efficiency

- Higher customer retention and service penetration

- Strong national service leadership and governance structure

Scope of Responsibility:

- Full P&L ownership

- Pan-India spare parts sales & service operations

- Strategy, execution, people, and customer leadership

- Direct interface with key customers and leadership team

Ideal Leader Profile:

- Senior leader from industrial gears, heavy machinery, or process industries

- Proven aftermarket/service leadership with commercial accountability

- Experience handling pan-India operations

- Strong customer, people, and financial management capability

- Age not exceeding 50 years