National Key Account Manager - Q-commerce Segment - FMCG

Key Responsibilities:

1. Business Management & Growth

- Develop strategic business plans for each platform and drive execution aligned with growth outcomes

- Build and strengthen relationships with category managers and platform leadership teams

2. Assortment, Listings & Content Management

- Drive new product listings, catalogue hygiene, and assortment optimization

- Ensure accurate product content, images, keywords, and taxonomy for improved visibility

- Identify assortment gaps and propose solutions based on consumer and platform data

3. Promotions & Visibility Planning

- Plan and execute platform promotions, banner ads, brand stores, and visibility investments

- Monitor performance of promotions and optimize spends for maximum ROI

- Coordinate with marketing teams for performance marketing and platform-led campaigns

4. Demand Forecasting & Supply Coordination

- Work closely with supply chain teams to maintain optimal stock availability

- Ensure high fill rates, low cancellations, and smooth order flow during peak events

- Track stock levels and manage replenishment plans with warehouses

5. Data Analytics & Performance Tracking

- Analyse sales trends, consumer behaviour, competition, and platform insights

- Prepare dashboards covering GMV, contribution margins, visibility ROI, and platform scorecards

- Recommend corrective actions and growth opportunities based on data-driven insights

6. Commercials & Negotiations

- Manage claims, payments, agreements, and overall financial hygiene

7. Cross-Functional Collaboration

- Work with supply chain, finance, category, marketing, and R&D teams for seamless execution

- Drive successful new launches on Q-commerce platforms through coordinated planning

Other Requirements:

- Strong experience in managing Q-commerce / E-commerce platforms (mandatory)

- Excellent communication and negotiation skills

- Highly analytical with proficiency in Excel, dashboards, and platform analytics

- Understanding of e-commerce operations, fulfilment cycles, and promotional mechanics

- Ability to influence internal and external stakeholders

- Strong ownership, agility, and problem-solving skills