Role Overview:

The National Key Account Manager (NKAM) - E-commerce & Quick Commerce will be responsible for driving profitable growth, market share, and brand visibility across key online and quick commerce platforms and other emerging digital channels.

The role will own customer relationships, Joint Business Plans (JBPs), commercial negotiations, channel profitability, assortment expansion, promotional planning, and execution excellence.

The incumbent will work cross-functionally with marketing, supply chain, finance, category, and digital teams to accelerate the growth agenda for Wellness brands in the digital commerce ecosystem.

Key Deliverables:

1. Account Growth:

- Achievement of NRV, volume, Market Share and profitability targets.

- Delivery of channel-wise growth objectives.

- Expansion of product assortments and distribution.

2. Joint Business Planning (JBP):

- Annual JBP creation and execution with key accounts.

- Effective management of trade investments and promotional calendars.

- Achievement of mutually agreed KPIs with platform partners.

3. Marketplace & Quick Commerce Excellence:

- Best-in-class assortment availability.

- Strong search rankings and digital shelf visibility.

- Execution of platform-specific campaigns and new launches.

4. Business Analytics:

- Regular account performance reviews.

- Opportunity identification based on consumer, platform, and category insights.

- Actionable business recommendations backed by data.

5. Team Effectiveness:

- Team capability development.

- High engagement and performance culture.

- Achievement of individual and team KPIs.

Candidate Profile:

- MBA from a Tier 1 institute.

- 3+ years of experience in Key Account Management, E-commerce, Quick Commerce, or Digital Sales.

- Prior experience managing Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart, BigBasket, or similar platforms preferred.

- FMCG, Consumer Healthcare, Nutrition, Personal Care, or Consumer Goods experience strongly preferred.

- Proven track record of delivering sales growth and managing customer P&L.

Functional Competencies:

- Key Account Management

- P&L and Commercial Management

- Trade Investment & ROI Management

- Negotiation & Influencing

- Category & Shopper Analytics

Behavioral Competencies:

- Strategic Thinking

- Ownership & Accountability

- Result Orientation

- Collaboration & Stakeholder Management

- Problem Solving