National Collection Manager

Description:

- Strategy & Planning: Develop and implement national collection strategies for CV/Tractor loans, aligning with business goals and maintaining portfolio health.

- Performance Management: Set targets, monitor delinquency (DPD, buckets), control NPA levels, and ensure high productivity and efficiency.

- Team Leadership: Recruit, train, and manage collection managers and field executives across regions; foster a high-performance culture.

- Operations Oversight: Manage agency performance (SLAs), oversee repossession activities, and handle high-value/complex cases personally.

- Reporting & Compliance: Provide regular updates to senior management on portfolio performance, risks, and recovery trends; ensure adherence to legal/regulatory guidelines (SARFAESI).

- Asset Quality: Drive initiatives to recover overdue amounts and minimize losses, protecting the company's financial assets.

- Develop and implement national-level collection strategies aligned with business goals

- Drive bucket-wise collection performance (early, mid, late, NPA)

- Manage and mentor regional/zonal collection managers and teams

- Set collection targets, KPIs, and monitor daily/weekly/monthly performance

- Oversee agency/vendor management, including onboarding and audits

- Ensure regulatory and legal compliance (RBI, Fair Practices Code, local laws)

- Analyze MIS, dashboards, and reports to identify risks and improvement areas

- Reduce DPD, roll rates, write-offs, and delinquency ratios

- Coordinate with legal, credit, sales, and customer service teams

- Handle escalated customer cases and sensitive recovery matters

- Implement technology-driven collection tools (dialers, CRM, analytics)

- Control collection costs and improve operational efficiency