Office cab/shuttle

Job/Soft skill training

Free meal

Health insurance

Cafeteria

Office gym

Professional degree assistance

Child care facility

International/On-site exposure

Gifts on festivals

WFH setup

Mobile bill reimbursements

Joining bonus

Stock options

Mental health wellbeing

Life insurance

Course reimbursements

Rewards & recognition

Recreational activities

Myntra Reviews by Employees

Senior Assistant

Supervisor

Senior Executive

Data Analyst

Data Entry Operator

Associate

Operations Executive

Executive

Junior Executive

Assistant Manager

Team Lead

Senior Software Engineer

Customer Care Executive

Manager

Senior Officer

Senior Manager

Delivery Boy

Associate Manager

Software Engineer

Image Editor

Customer Support Executive

Category Manager

Logistics Executive

Warehouse Executive

Partner Consultant

Executive Assistant

Warehouse Assistant

Associate Category Manager

Deputy Director

HR Executive

Content Writer

Computer Operator

Assistant

Senior Associate

Key Account Manager

Senior Logistics Assistant

Team Manager

Quality Analyst

Graphic Designer

Associate Designer

Operations Manager

Customer Service Executive

Warehouse Officer

Officer

Store Executive

Office Assistant

Fashion Designer

Software Developer

Senior Store Assistant

Senior Customer Service Executive

Assistant Manager Operations

Warehouse Supervisor

Financial Associate

Floor Supervisor

Senior Category Manager

Email Support Executive

Assistant Photographer

MIS Executive

Design Manager

Senior Executive Operations

Analytics Manager

Worker

HUB Manager

Engineering Manager

Trainer

Business Analyst

Photographer

HUB Incharge

Store Manager

Data Entry Executive

Process Associate

Delivery Executive

Delivery Manager

Director

Project Manager

Senior Quality Analyst

Sourcing Manager

Technical Lead

Production Supervisor

Customer Service Associate

Executive Accountant

Quality Auditor

Senior Supervisor

System Administrator

Operations Associate

Catalog Associate

Branch Manager

Quality Checker

Intern

Buying Manager

Logistic Assistant

About the Team The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross functional understanding and stakeholder management to drive immediate action and process changes. The team comprises of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization real time consumer insights. Work involves complex problem solving and program management of cross functional strategic initiatives targeted towards enhanced customer experience. Roles and Responsibilities - Candidate will be responsible to improve experience of our delivery service (forward & return) - Conceptualize and drive strategic initiatives along with cross functional teams (Category, Planning, Revenue and Product) to enhance customer experience - Own and define customer facing policies for the platform & coordinate with finance, internal business teams for there implementation - Own and keep evolving Cx measurement frameworks - Be true evangelist of customer experience - 8+ years of relevant experience in Consulting, E-commerce, project management, in B2C product/ tech companies, prior supply chain experience will be a plus Qualification & Experience - 8+ years of relevant experience in Consulting, E-commerce, project management, in B2C product/ tech companies, prior supply chain experience will be a plus - Strong creative thinking and ability to visualize and program manage execution of large cross functional projects of strategic importance - Distinctive stakeholder management, influencing skills to build and manage a complex ecosystem of internal and external partners - Analytical skills along with ability to drive insight from data. Understanding of data sciences concepts and modeling is desirable but not mandatory - Very high bias for action; Strong presentation, communication and stakeholder-management skills - Team player and excellent collaborator - People manager with experience of managing small - medium teams - Excellent academic record in whichever field, Masters from a premium school/university

Bangalore

Myntra - Associate Director - Customer Experience/Delivery Service 

Job Description for Myntra - Associate Director - Customer Experience/Delivery Service  in Myntra Designs Pvt. Ltd. in  Bangalore for (8-12) years of experience. Apply Now!

Myntra - Associate Director - Customer Experience/Delivery Service  | iimjobs.com