The Director / Head of Cybersecurity & Managed IT Services will be responsible for building and leading the new division from the ground up.
This role includes strategic planning, operational execution, team building, and end-to-end service delivery.
The ideal candidate will have a strong background in IT leadership, cybersecurity, cloud services, and client managementparticularly with CPA or financial services firms.
Key Responsibilities:
Strategic Leadership:
- Develop and execute the vision, strategy, and roadmap for the division.
- Define and manage service offerings tailored specifically for CPA and accounting firms.
- Set and manage budgets, forecasts, and key performance metrics.
Operational Oversight:
- Establish operational workflows, technical infrastructure, and client onboarding procedures.
- Oversee daily operations including cybersecurity monitoring, helpdesk support, cloud hosting, and IT service delivery.
- Ensure high availability, uptime, and responsiveness across all services.
Team Building & Management:
- Recruit, build, and lead a high-performing technical and support team.
- Define roles and responsibilities, set clear goals, and drive a culture of accountability and excellence.
- Mentor and support professional development of team members.
Cybersecurity & Compliance:
- Design and implement cybersecurity frameworks that meet industry best practices and regulatory requirements (e.g., SOC 2, HIPAA, IRS Pub 4557).
- Establish and maintain incident response protocols and data protection policies.
- Stay current with evolving threats and ensure proactive mitigation.
Client Focus:
- Develop deep relationships with CPA firms to understand their unique IT and compliance needs.
- Ensure exceptional client satisfaction and long-term partnerships.
- Oversee client onboarding, project implementations, and ongoing managed services.
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