Experience: 3+ years in WhatsApp Business API or related messaging platforms Employment Type: Full-time About MyOperator: - MyOperator is a leading cloud-based call management system built for businesses to enhance customer communication, sales, and support. - We power smarter communication for thousands of businesses across India, helping them grow through automation and improved call analytics. - We're now expanding our communication channels to include WhatsApp, and we're looking for a WABA Expert to lead this initiative. Job Summary: - We are looking for a WABA Expert who not only understands the technical aspects of the WhatsApp Business API but can also craft, optimize, and drive meaningful client conversations on WhatsApp. - You'll play a key role in strategizing how businesses can use WhatsApp to acquire, engage, and retain customers. - This is a client-facing role that blends strategy, solutioning, and execution. - If you're passionate about conversational marketing, customer journeys, and messaging automation-this is for you. Key Responsibilities: - Understand client business models and craft WhatsApp engagement strategies tailored to their needs. - Create and optimize WhatsApp conversation flows for lead generation, customer support, onboarding, and re-engagement. - Collaborate with internal teams (Product, Sales, Customer Success) to deliver end-to-end WhatsApp solutions. - Guide clients through WABA setup: onboarding, template approvals, display name verification, opt-in strategies. - Use insights and analytics to improve message performance, engagement rates, and conversation completion. - Work closely with chatbot teams (if applicable) to enable semi/fully automated conversations. - Train internal sales and success teams on WhatsApp best practices to help scale adoption. Requirements: - 2-5 years of experience working with WhatsApp Business API and/or messaging platforms. - Strong understanding of WhatsApp conversation types, template messages, opt-in flows, and engagement strategies. - Proven ability to manage client interactions and translate business needs into actionable communication plans. - Experience working with BSPs like Gupshup, WATI, 360dialog, Twilio, etc. - Excellent communication and storytelling skills - must be able to explain WhatsApp capabilities to non-technical clients. - Hands-on with conversation mapping tools, CRMs, or chatbot platforms is a bonus. Preferred Skills: - Conversational design experience (e. , flowcharts, message scripting, use-case design). - Experience in SaaS, martech, or customer communication platforms. - Knowledge of customer lifecycle stages (acquisition, engagement, support, retention). - Basic understanding of APIs or how WhatsApp integrates with other systems (CRMs, support tools, etc. What You'll Get: - Ownership of a fast-growing and visible channel for client success - Work with high-growth brands and shape their customer communication strategy - Competitive salary + performance incentives - Flexible work culture and a collaborative team - Exposure to the future of business communication platforms

Noida

MyOperator -  Expert - Customer Engagement 

Job Description for MyOperator -  Expert - Customer Engagement  in MyOperator in  Noida for (2-5) years of experience. Apply Now!