India (NOIDA) - US Shift (Hybrid)

Role Summary:

We are seeking an experienced MSP Recruitment Leader to lead and scale recruitment delivery for our US-based Managed Services Provider (MSP) clients. The role will be responsible for managing end-to-end recruitment operations, client delivery, recruiter performance, stakeholder management, service excellence, and business growth across multiple MSP/VMS programs. The ideal candidate will possess strong US staffing experience, deep knowledge of MSP/VMS ecosystems, and a proven track record of building high-performing recruitment teams.

Key Responsibilities:

Leadership & Operations:

- Lead and manage multiple MSP recruitment programs for US clients.

- Build, mentor and develop high-performing recruitment teams.

- Drive recruiter productivity, quality of submissions, and placement ratios.

- Establish delivery governance and operational excellence.

Client Management:

- Act as the primary escalation point for MSP clients.

- Conduct regular business reviews with clients and stakeholders.

- Ensure achievement of agreed SLAs and KPIs.

- Develop strong relationships with client hiring managers and procurement teams.

MSP/VMS Management:

- Manage requisitions across Fieldglass, Beeline, IQNavigator, Coupa and similar platforms.

- Drive candidate submissions, interview conversions, placements and contractor onboarding.

- Monitor supplier performance metrics and compliance requirements.

Delivery Excellence:

- Ensure delivery against fulfilment targets and client demand.

- Improve response times, submission quality and hiring cycle times.

- Build talent pipelines for niche and critical skill areas.

Performance Management:

- Track and report key delivery metrics.

- Manage utilisation, productivity and profitability.

- Drive continuous process improvement and automation initiatives.

Required Experience:

- 10+ years in US Staffing.

- 5+ years managing MSP/VMS accounts.

- Experience leading teams of 40+ recruiters.

- Strong client-facing and stakeholder-management skills.

- Experience with large enterprise MSP programs.

- Proven track record of delivering hiring volumes at scale.

Preferred Experience:

- Experience with Fortune 500 clients.

- Knowledge of SAP Fieldglass, Beeline, IQNavigator, Coupa.

- Exposure to RPO/MSP environments.

- Experience managing offshore recruitment teams.

Key Success Metrics:

- SLA adherence

- Submission-to-interview ratio

- Interview-to-offer ratio

- Offer acceptance rate

- Time-to-fill

- Client satisfaction

- Recruiter productivity

- Revenue and profitability performance