MoveInSync - Business Analyst

Key Responsibilities:

- Lead initiatives aimed at driving user adoption.

- Monitor performance against success metrics and manage projects from planning through to execution.

- Tracking and improving key performance indicators (KPIs), particularly in a B2B context.

- Onboard and train customers to ensure they derive maximum value from the product, impacting retention and satisfaction directly.

- Analyse data to identify issues, trends, and opportunities for enhancing adoption and usage.

Requirements:

- 2+ years in a B2B environment, preferably in sales or customer success roles.

- Proficiency in SQL, Excel, Power BI, Tableau.

- Strong experience in handling enterprise clients, understanding customer needs, and translating those needs into technical solutions.

- Ability to troubleshoot and resolve technical issues, providing support and training to enterprise customers.

- Excellent verbal and written communication skills to interact with clients and explain technical concepts in a simple way.