Role: Technical Program Manager

Experience: 14-16 Years

Work Location: Gurugram / Chennai / Bangalore

Work Mode: Hybrid

Shift Timing: 2 PM 11 PM

Position: Permanent

About the Company:

Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.

We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services.

We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises.

We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.

Role Summary:

A Technical Program Manager drives complex, cross-team technical programs that require deep coordination across KKRs ADAPT engineering domains (AI, Data, Platform, Infrastructure, SRE, End User Computing).

TPMs partner closely with engineering and product leadership to deliver initiatives where architecture, integration, reliability, performance, and technical trade-offs are central to success.

TPMs are expected to be technically fluent (able to understand system design, APIs, data flows, reliability constraints), while remaining primarily accountable for program execution, cross-functional alignment, and outcomes.

They will partner closely with technical leads to drive the technical implementation plans and roadmaps.

TPMs must be able to work in a complex environment with matrixed teams and organizations.

TPMs must provide project and program visibility to technical and business stakeholders around key projects, status, risks, and post-launch metrics.

Scope and Typical Programs:

Multi-team, multi-quarter initiatives with significant dependencies and ambiguity

Examples include:

- New platform capability or shared service rollout (platform, infrastructure, SRE)

- AI/ML model lifecycle programs (data pipelines, feature stores, deployment, monitoring)

- Reliability and resiliency initiatives (SLOs, incident reduction, scaling, disaster recovery)

- Data architecture migration (Data Fabric, governance, lineage, BI tooling)

- Internal developer platform improvements (CI/CD, observability, golden paths)

- Technical integration for newly acquired or merged companies

- Platform migrations and data center decommissioning

Program Strategy and Planning:

Define program objectives, success metrics, scope boundaries, and sequencing

Build an integrated roadmap across teams and manage the critical path and trade-offs

Technical Coordination:

Translate business goals into technical milestones and engineering deliverables

Drive integration plans across services, APIs, data contracts, and environments

Ensure non-functional requirements are planned, including reliability, scalability, security, privacy, cost, and observability

Execution Leadership:

Establish operating cadence across internal and dependent teams (working sessions, project reviews, milestone reviews, launch readiness, go/no-go)

Anticipate bottlenecks and negotiate sequencing and resourcing with engineering leaders

Own RAID management and escalation with clear options and recommendations

Release and Operational Readiness:

Drive launch plans, cutovers, feature flags, rollback strategies, and runbooks

Partner with SRE and Infrastructure teams to ensure monitoring, alerting, SLOs, and on-call readiness

Stakeholder Management:

Align engineering, product or business, security or compliance, and operations teams

Communicate progress and trade-offs clearly to leadership and maintain a decision log

TPM Expectations:

A Technical Program Manager consistently:

- Drives cross-team execution without relying on escalation as the primary lever

- Reduces ambiguity by creating clear charters, milestones, and dependency maps

- Understands sufficient technical detail to:

Ask the right questions

Surface integration risks early

Identify missing work (such as telemetry, data backfills, disaster recovery, access controls)

- Anticipates and manages systemic risks such as migration complexity, reliability debt, and data quality

- Ensures operational excellence through readiness reviews, runbooks, SLOs, and post-launch validation

Skillset Requirements:

Required:

- Strong program management fundamentals including project planning, dependency mapping, RAID management, and stakeholder management

- Technical fluency in system design concepts, APIs, data flows, environments, and CI/CD concepts

- Experience driving cross-team software, platform, or infrastructure programs

- Ability to handle ambiguity and facilitate technical decision-making

Preferred:

- Experience with AI/ML or data platforms

- Familiarity with SRE practices such as SLO, SLI, incident management, and observability

- Experience with large migrations, platform modernization, or reliability programs

Boundaries (What This Role Is Not):

- Not an engineering manager or architect-of-record, but influences and unblocks teams

- Not a Jira administrator where the primary output is tickets; focus is on outcomes and alignment

Success Measures:

- Milestones are delivered predictably with transparent trade-offs

- Reduced integration surprises and fewer late-stage scope changes

- Successful launches meeting reliability, security, and operational readiness standards

- High stakeholder trust, clarity, and reduced coordination overhead

Pay Range and Compensation Package:

Competitive salary based on experience and qualifications

Equal Opportunity Statement:

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace

We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law

Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field