- 15+ years overall experience with delivery management capabilities
- Very strong presentation skills
- Excellent people management skills
- Good understanding of digital skills (working experience in the digital skills in the early stage of the career)
- Prior experience in managing the delivery for different type of engagements (Development, Support)
- Very good understanding of application support and the corresponding SLAs
- Prior experience of driving CSAT improvement through continuous service improvement initiative
- Strong solution building & presentation capabilities
- Assess client issues and use your expertise to develop solutions using applicable technologies and best practices.
- Work with the Sales teams and project teams to explain requirements, evaluation options, and explore solutions to achieve the customer's business objectives.
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