Mouser Electronics - Team Lead - Customer Service

Description:

- Manages assigned Customer Service office with integrity and ethical business practices, and in accordance with Mouser policies, procedures, and practices.

- Provides support for other departments and branches as needed.

- Develops and maintains a productive work team by hiring qualified personnel, training, and managing performance.

- Gratifies and astonishes customers with service excellence.

- Demonstrates knowledge, experience and understanding of distribution.

- Develops results-oriented customer service strategies.

- Manages daily operations to meet department and company objectives and pursues business opportunities beyond customer requests.

- Sets and tracks goals.

- Understands and able to correctly work with multiple currencies, profit margins, markups, competitive pricing strategies, and other requirements regarding processing international orders.

- Expands product knowledge utilizing all available sources.

- Keeps self-current regarding industry trends, practices, news.

- Supports and participates in company total quality process.

- Flexible to meet the changing needs of the business and willingness to take on new responsibilities and assignments.

- Bilingual fluent verbal and written in local language and English.

- Additional languages may be required.

- Proficient typing and math skills including currency conversions and profit margins.

- Professional writing and presentation skills.

- PC experience in a Microsoft Windows environment, proficient with internet email, Microsoft Word, Excel, PowerPoint, Outlook, and other software.

- Internet savvy and familiarity with E-Commerce.

- Bachelors Degree in any field.

- This is a summary of the primary accountabilities and requirements for this position.

- The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs.

- Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

- [AP1] Short Description.

About Us:

- Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands.

- This year marks the company's 60th anniversary.

- We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

- Mouser has 28 offices located around the globe.

- We conduct business in 23 different languages and 34 currencies.

- Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.