More Retail - Regional Head - Operations

Regional Head - Operations (5-10 yrs)

Manage, Scale, and Own a 60+ stores Regional Business

More Retail Pvt. Ltd. is one of Indias largest food & grocery platforms, backed by Samara Capital and Amazon, and operating at real scale across metros and growth markets. We are in the middle of a transformation journeymoving from footprint to profitable, customer-led scale.

This role is for leaders who dont want staff roles, slide decks, or inherited playbooks. It is for operators who want to own a business end-to-end, make hard calls on growth vs. profitability, and leave behind a region that is structurally stronger than when they found it.

What You Will Own

As Regional Operations head, you are the CEO of a geography.

You will own P&L for 60-70 stores, with full accountability for:

- Revenue growth

- Contribution margins

- Cost discipline

- Customer metrics

- Store expansion outcomes

- Talent quality on the ground

This is a role where decisions compound quickly good ones scale fast, bad ones show up immediately. If you enjoy that kind of pressure and clarity, you' ll thrive here.

Your Mandate

1. Full P&L Ownership, No Buffers

- Partner deeply with Buying, Merchandising, Supply Chain, and Marketing but carry final accountability for outcomes.

- Drive weekly and monthly business reviews with a sharp eye on unit economics, cohort performance, and cost levers.

- Diagnose underperformance early and act decisively pricing, assortment, manpower, or footprint.

2. Scale the Network, Not Just the Topline

- Lead store network expansionfrom site identification and feasibility to launch and ramp-up.

- Decide where to grow, where to pause, and where to fix fundamentals first.

- Run strategic initiatives to unlock:

- Higher revenue per store

- Better throughput and inventory turns

- Lower leakage and operating costs

- Think like a marketplace operator: density, repeat behavior, and cost to serve matter.

3. Operational Excellence at Startup Speed

- Ensure tight execution across daily operations while continuously raising the bar on standards.

- Track and act on the right metricsnot vanity KPIs, but ones that move contribution and customer trust.

- Drive continuous improvement (Kaizen) with a bias for simple fixes over complex programs.

- Own governance, compliance, and SOP adherence without slowing the business down.

4. Customer Obsession, Not Just Service Levels

- Build a culture where customer pain is visible and unacceptable, not buried in reports.

- Work cross-functionally to close gaps in availability, freshness, service, and resolution time.

- Translate customer signals into store-level and supply-chain-level action.

5. Build Leaders, Not Just Teams

- Lead a large, distributed workforce across cities and clusters.

- Build strong city and store leadership benchesidentify gaps early and fix them through coaching, hiring, or tough calls.

- Set clear goals, run honest performance reviews, and reward ownership.

- Create a culture where results, integrity, and pace are non-negotiable.

Who This Role Is For

This role is ideal for leaders who have:

- Run large city / cluster / category businesses in ecommerce, q-commerce, food tech, QSR, or consumer platforms.

- Managed multi-location teams and complex on-ground operations.

- Take real calls on growth vs. profitability, not just execution.

- Lived with ambiguity, pressure, and fast feedback loopsand enjoyed it.

What Were Looking For

- Postgraduate degree from a Tier-1 B-School.

- 3-5 years post-MBA experience in ecommerce, consumer tech, QSR, or scaled consumer businesses.

- Demonstrated P&L ownership mindset (even if the title didnt say P&L).

- Strong analytical ability with comfort in data-led decision making.

- High energy, high ownership, and willingness to travel extensively.

- Comfortable with a 6-day operating rhythmthis is a business-building role, not a desk job.

Why This Role Matters

This is not a maintenance role. This is a career-defining operating role where you:

- Run a business of meaningful scale

- Build leaders who will run the next phase

- See the direct impact of your decisions every week

- Prepare yourself for national roles or larger P&L ownership

If youre coming from a start-up and want real-world scale without losing speed or accountability, this role is designed for you.