Moove Job Description:

Job Title: Deputy Manager - Operations (Central Operations)

Department: Operations

Reporting Line: Associate Director - Marketplace & Customer Acquisition

About Moove:

Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role:

A Deputy Manager - Operations (Central Operations) role at Moove is a pivotal position responsible for developing and building dashboards, analysing operational data, and supporting the central operations team in optimizing processes and reporting. You will act as a core strategic partner to leadership, transforming complex operational and financial datasets into scalable business intelligence, executive insights, identify revenue leakages, and drive fleet productivity across multiple regions. The role requires a strong understanding of data analysis, excellent communication skills, and a proactive approach to problem-solving.

What you'll be doing:

- Data Analysis: Collect, analyze, and interpret large datasets to identify trends, anomalies, and opportunities for operational improvement.

- Operational Support: Support the central operations team with data-driven insights to optimize workflows, improve efficiency, and ensure compliance. KPI dashboard design, yield optimization, and cross-functional process automation.

- Establish single-source-of-truth semantic models and KPI frameworks to track fleet utilization, trip yield, driver retention, maintenance costs, and asset performance.

- Reporting: Prepare regular and ad-hoc reports for management, highlighting key performance indicators (KPIs) and operational metrics.

- Conduct rigorous root-cause analyses (RCA) and deep dives into regional fleet bottlenecks, vehicle downtime, churn drivers, and revenue leakage points.

- Oversee data integrity and governance across CRM, fleet tracking, and telemetry systems to ensure accurate billing, incentive distribution, and compliance.

- Process Improvement: Collaborate with various departments to identify and implement process improvements based on data analysis.

- Data Integrity: Ensure the accuracy, completeness, and consistency of data across all systems.

- Ad-hoc Requests: Respond to ad-hoc data requests and provide analytical support as needed.

What you will need for this position:

- Bachelor's degree in Business Administration, Finance, Economics, Statistics, Computer Science, or a related field.

- 4+ years of hands-on experience in business analytics, operational reporting, or data science. Experience in mobility marketplaces, ride-hailing fleets, asset finance, logistics, or quick-commerce is highly preferred.

- Proven experience in data analysis, or a similar analytical role.

- Strong proficiency in data visualization tools (e.g., Tableau, Power BI).

- Expert-level knowledge of Microsoft Excel, Google Sheets, and experience with database management.

- Ability to communicate complex data insights clearly and concisely to non-technical stakeholders.

- Strong attention to detail and accuracy.

- Exceptional structured thinking, numerical aptitude, and ability to break down ambiguous operational challenges into clear quantitative frameworks.

- Experience in the financial services, Internet/ E-commerce Industry or mobility sector is a plus.

Key Metrics:

- Own processes for centrally driven exercise for existing drivers

- Churn mitigation

- Improve collections

- Own daily reconciliation of driver payment

About the team:

Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.

Moove is strongly committed to diversity within its community.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

Pre-hiring Notice:

Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.

EEO Statement:

Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.

Moove's Vision:

Moove is a mobility asset finance company and is Uber's preferred fleet partner. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs worldwide.