ServiceNow Delivery Expert Purpose of Role: ServiceNow Solution Delivery Expert will be the process and system expert for the ServiceNow platform and will be responsible for the definition, delivery, and deployment of the projects under his/her responsibility. SDE will apply & leverage existing processes and systems following the ServiceNow roadmap and Mondelez standards and policies. ServiceNow application scope in Mondel- z International covers HR, ITSM, Security, GRC, and other key modules. Experience of working on these modules as project delivery implementation lead/architect is desired in this role apart from strong Project management experience in matrix organizations. Job Description: - Own the entire delivery lifecycle of the projects allocated to the SDE, with direct responsibility for managing budget & synchronization with a business case, functional scope, build quality, deployment schedule, and operational readiness for all the processes in the delivery scope - Own the relationship with the external vendors delivering projects within assignments. This also includes quality assurance with MDLZ & External partners in all phases of project delivery till the project is successfully transitioned to sustain the organization - Support in future-state road mapping activities - Provide functional SME expertise in a project team to execute project lifecycle including blueprint, build, integration testing, and implementation with a specific list of ServiceNow-related activities: - Coordinate project teams with business analysts and specialists from other business groups, in order to resolve issues - Analyze issues and define a clear resolution to the business. Engage ServiceNow and technical teams when required. - Act as a liaison between functional business groups and technology teams - Support a multi-site, multi-country customer base - Partners with Tower leads and business stakeholders to understand business requirements for implementation of ServiceNow projects. - Accountable for best practices deployment including project delivery methodologies. Ensure adoption of globally harmonized processes. Ways of working and strategic solutions. Contribute to solution and service roadmap improvements. - Responsible to implement new solutions as per the architecture design ensuring that the new solution is cost-optimized and easy to maintain. - Provide oversight and guidance on all Statements of Work (SOW) for SN projects - Monitor all issues that affect the team, project, or program and potential risks. - Ensure smooth delivery of 2 platform upgrades per year - Build deep and lasting relationships with stakeholders and team members Qualifications: - Experience in delivering projects on the ServiceNow platform across multiple modules relevant for MDLZ like HRSD, Onboarding, and Transition, ITSM, ITBM, ITOM, Security, GRC, App Engine, API, etc. - Experience managing project budget - Experience working with Agile SDLC methodologies - Excellent communication skills (both written and verbal) with strong presentation and facilitation skills - Strong interpersonal skills, customer-centric attitude - Proven team player and team builder - Strong organizational and analytical skills - Familiarity with SaaS deployments and their supporting architecture; Preferably ITIL experience - Risk Management Skills - Experience of managing external vendors as key stakeholders in overall project delivery Professional Skill Requirements: - Proven ability to work creatively and analytically in a problem-solving environment - Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives - Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach - Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations. - Strong focus on building cost effective innovations in solutions with emerging technology trends - Strong strategic application of functional knowledge - Strong knowledge and foundation of Tollgate Methodology (TGM) - Wide experience and demonstrated project management and methodological skills - Translation of business requirements into technology-based solution - Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals - Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities Bonus Points If : - PMP or CSM certification - ServiceNow System Administrator Certification - ITIL 4 Foundations Certification

Mumbai

Mondelez - ServiceNow Delivery Expert 

Mondelez - ServiceNow Delivery Expert  ,Job Description for Mondelez - ServiceNow Delivery Expert  in Mondelez India Foods Ltd in  Mumbai for (8-14) years of experience. Apply Now!

Job Description for Mondelez - ServiceNow Delivery Expert  in Mondelez India Foods Ltd in  Mumbai for (8-14) years of experience. Apply Now!