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Monarch Networth Capital Reviews by Employees

Equity Advisor

Opening for Head Customer Service role Experience : 10 to 15 years into Broking domain Job Requirements : - Create customer servicing processes and fill the gaps of effective customer service. - Monitor servicing team performance on their TAT's - Drive service level adherence for complaint resolution by team - Create servicing and quality dashboard metrics Functional Competencies : - Hands on experience on various CRM tools and processes. - Knowledge of planning and controlling the budgets and ensure variance is within the tolerance - Possess comprehensive knowledge of regulatory guidelines and ensure adherence to the same - Have exposure into complaint resolutions, customer satisfaction and reporting. Behavioural Competencies : - Demonstrate ability to understand and anticipate customer's need - Team management skills & Collaborative Working

Mumbai

Monarch Networth Capital -  Head - Customer Service 

Job Description for Monarch Networth Capital -  Head - Customer Service  in Monarch Networth Capital Limited in  Mumbai for (10-20) years of experience. Apply Now!