Role Details Team | Function: SME Online | Customer Success Location: Noida 125 Designation: Program Manager - Customer Success Reporting Manager: Director - SME Online Role Objective This role demands the candidate to be a go-getter who has a knack for problem-solving and growth hacking. The role requires acumen of managing process improvement Role Responsibilities - He/ She should be the process ops improvement person focussed on improving customer and sellers experience in Moglix. - Responsible for driving various programs working closely with Ops/ tech/ finance/ Supply chain/ Warehouse teams. - Will work on process automations, developing better ways of communications like bots, grievance resolution, social media reputation management etc Qualification & Experience Work Experience: 3-5 years of experience in process improvement, driving multiple programs. Should have demonstrated capacity to identify problems based on data analysis/ propose solutions and get it implemented by multiple stakeholders Can have experience in Product/ Project/ Program Management for any e commerce Knowledge/Skills Excellent in communication & people management skills Good at understanding new processes/ understanding data/ process building and SOP implementation Should be good at getting work done through multiple teams. Education B. Tech & MBA - Tier 1/1.5 college

Noida

Moglix.com - Program Manager - Customer Success 

Job Description for Moglix.com - Program Manager - Customer Success  in MOGLI LABS (INDIA) PRIVATE LIMITED in  Noida for (3-5) years of experience. Apply Now!