The RCM Operations Project Manager is responsible for delivering business value through developing, planning, and managing a program of high-priority work initiatives.

Primary functions include identifying opportunities for new workflows based on product changes, standard operating procedures (SOPs), and/or healthcare industry changes; collaborating with internal stakeholders to assist in the creation of new processes and workflows; overseeing beta processes as necessary; providing education to internal and partner teams on workflow and process changes.

The RCM Operations Project Manager takes a process-oriented and results-focused approach in collaborating with internal ModMed staff and Global Services Teams on software modifications/enhancements, product questions, and BOOST processes, working with various departments to ensure information is relayed appropriately.

Essential Duties and Responsibilities

- Develop, plan, and manage a program of high-priority work initiatives within Boost including projects that are cross-functional and/or enterprise-wide.

- Perform project management of the high-priority work initiatives documented in a road map.

- Act as change agent to foster a customer centric quality culture throughout the organization and drive measurable business process improvements.

- Responsible for all aspects of the development/implementation of projects, focused on the delivery of a process or service from the design process through a finished state for internal/external customers.

- Interface with all areas affected by the project which may include internal departments in Operations, Client Success, Product, senior level executives, as well as Global Service vendors.

- Assess RCM workflow and process issues and develop resolutions to meet productivity, quality, and client success.

- Develop detailed work plans, schedules, project timelines, project estimates, resource plans, budgets, and status reports.

- Oversee and coordinate all aspects of a project, including high-profile, complex projects.

- Conduct project meetings and be responsible for meeting expected deliverables and timelines.

- Work together with Global Vendor Liaison to manage the integration of vendor tasks while tracking and reviewing deliverables.

- May provide project management guidance to the project team.

- Plan and direct schedules as well as project budgets.

- Monitor the product/program/project from initiation through delivery, interfacing with (internal) customers on all matters.

- Recommend and take action to direct the analysis of and solution to problems.

- Lead, coordinate, and facilitate client and internal meetings concerning project activities.

- Perform other duties as assigned.

Experience And Skills Requirements

- Four to five years of relevant experience preferred or equivalent combination of experience and education

- Experience with healthcare revenue cycle and medical billing operations is require

- PMP certification preferred

- Knowledge of and experience with RCM workflows and processes

- Excellent communication; teamwork; extraordinary high level of attention to detail

- Experience managing vendor relationships or offshore relationships is a plus

- An intelligent and articulate individual who can relate to people at all levels of an organization and possesses a strategic focus as well as an operational, implementation, and detail-oriented perspective

- A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus

- Ability to lead a cross-functional project team and work with peers in a team effort

- Demonstrated ability to manage multiple priorities and deadlines

- A well-organized and self-directed individual who is able to work with minimal supervision

- Capability to efficiently complete tasks in a fast-paced environment

- Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results