Who We Are:

- We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform.

- Our vision is a world where the software we build increases medical practice success and improves patient outcomes.

- Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

- The Associate Vice President, RCM Operations is a collaborative, transformational leader charged with building and optimizing the RCM Operations to support scalable growth, financial performance, and an enhanced client experience.

- This role will be responsible for hiring, developing and retaining high-performing teams to drive the execution of RCM work.

- As a member of the BOOST Senior Leadership team, they will collaborate with other BOOST teams to ensure we establish a continuously improving organization that drives high-quality outcomes for our customers.

Your Role:

- Revenue Cycle & Operational Leadership.

- Drive operational excellence, standardization, and process optimization across all service lines.

- Implement best practices and KPIs to monitor, report on, and improve financial and operational performance.

- Ensure compliance with healthcare regulations, payer rules, and reimbursement methodologies.

- Partner cross-functionally with clinical, financial, and technology teams to align RCM strategy with organizational goals.

- Strategic Leadership & Change Management - Scale and optimize RCM capabilities in alignment with rapid organizational growth and evolving payer landscapes.

- Serve as an executive change agent in transformation initiatives, including AI adoption and automation of RCM functions.

- Communicate vision and strategy across all levels of the organization, ensuring alignment and stakeholder buy-in.

- Drive continuous improvement by fostering a culture of innovation, learning, and accountability.

- Team Development & Culture.

- Attract, retain, and develop a high-performing, customer-oriented RCM team.

- Establish and maintain a culture of service excellence, integrity, and operational discipline.

Skills & Requirements:

- Bachelor's Degree in Business, Healthcare Administration, or related field required.

- Master's Degree (MBA, MHA, or similar) preferred.

- Minimum of 10 years of progressive leadership experience in Revenue Cycle Management.

- Demonstrated success managing end-to-end RCM operations in a private practice or healthcare services environment.

- Proven ability to scale billing service or RCM organizations in high-growth, technology-enabled settings.

- Experience navigating regulatory complexities and payer requirements in the healthcare sector.

- Deep understanding of workflow management, service line development, and operational execution.

- Strong financial acumen and data-driven decision-making capabilities.

- Demonstrated experience in using KPIs to drive performance and accountability.

- Excellent interpersonal, communication, and influencing skills across organizational levels.

- Proven ability to lead through influence, manage cross-functional teams, and implement transformational change.

- Experience leading change management initiatives, including communication, training, and stakeholder engagement strategies.

- Lean Six Sigma, ISO, or other process improvement certifications are a plus.

- Familiarity with healthcare technology platforms, AI tools, and digital RCM solutions is highly desirable.