Description:

Regional Head, Project Delivery & Customer Success

The Opportunity: Own the Customer Journey, Drive Regional Growth

Are you ready to lead the engine of our growth in [Specific Region]? We're looking for a dynamic, results-oriented leader to take ownership of the entire customer lifecycle for Bizom from the critical moments of implementation to ensuring deep, sustained platform adoption.

Reporting to the VP, you won't just manage projects; you will be the decision-maker who guarantees our strategic clients achieve transformative value, accelerating our penetration into the complex FMCG distribution landscape. This is a high-visibility role where operational excellence directly translates into regional revenue retention and expansion.

What You'll Be Doing: Core Responsibilities

I. Strategic Implementation Leadership (The Build)

You will guarantee that every Bizom platform launch is fast, accurate, and sets the customer up for long-term success.

- Executive Ownership: Serve as the regional executive sponsor for high-value implementations. Ensure Sales Handover Validation is rigorous and project scopes align with regional realities.

- Methodology & Quality: Define and enforce high-quality standards across the implementation lifecycle (BRD, Configuration, UAT). You are the final approver before Go-Live, signing off on system readiness and data integrity.

- Integration Command: Navigate the complexities of client ERP/SAP integration. Coordinate closely with our R&D and Integration teams, acting as the technical bridge to ensure seamless, real-time data flow for our customers.

- Driving Velocity: Relentlessly focus on accelerating project timelines without sacrificing quality, ensuring maximum Time-to-Value for our clients.

II. Customer Success & Adoption (The Grow)

Your primary mandate shifts to guaranteeing that the platform is not just live, but is deeply adopted across all layers of the clients distribution network.

- Value Realization: Define and track key metrics that matter. Proactively identify and resolve adoption roadblocks to minimize churn risk and maximize Customer Lifetime Value (CLV).

- Deep Customer Insight (Client Beat): Go beyond the office. Conduct regular Client Beat Visits across the region to sit with distributors and DSRs (sales rep), gaining firsthand insight into their operations to drive relevant platform usage.

- Hypercare & Transition: Lead the high-intensity Hypercare phase, transforming initial issues into immediate wins. Ensure a smooth, documented handover to the BAU Account Management team for ongoing farming.

- Process Elevation: Lead internal retrospectives to capture regional learnings and continuously refine our implementation playbooks, making Bizom a benchmark for SAAS delivery excellence.

What You'll Bring:

- Proven Experience: 7+ years in a Customer Success or Professional Services leadership role within a B2B SAAS environment.

- Industry Expertise: A deep, working knowledge of the CPG distribution ecosystem (secondary sales, distributor management, trade promotion). You understand the sales representative's day-to-day.

- Strategic Leadership: Demonstrated ability to lead, mentor, and motivate geographically dispersed Implementation and Account Management teams.

- Stakeholder Mastery: Exceptional ability to influence and manage executive-level relationships, both with internal VPs and external C-suite clients.

- Technical Fluency: Comfort overseeing complex data migrations and ERP/SAAS integration projects.

- Road Warrior Mentality: Willingness and ability to travel frequently across the assigned region to govern projects and engage directly with key clients.

Why Mobisy?

- We are happy souls, working together and having each others back! People, Product, and Profit is our motto.

- Fly beyond your imagination-we believe in giving wings to your passion.

- No Kinder-garden here. We fall, we learn, and we stick together like chewing gum.

- We jam together! Whether it's a code, a pitch or a plan-collaboration is our secret sauce. We win as one.

- Little things add up! We believe in compounding-small efforts every day lead to big, magical outcomes.

- We trust in our association and give free rein to our employees to act, explore, and deliver sustainable results.

- We celebrate success hard-and failures even harder. Its always a collective win or a collective miss.

- Have buddies, mentors-but be your own boss. It goes hand in hand.

- Know your people. Talk, chat, learn, and share-access anyone in the family,anytime.

- Stay quiet. Stay foolish. We speak up, do the right thing, and always keep our clients and company in mind.

- We roll up our sleeves, get our hands dirty, dream big, and achieve together.

What Will you get while working with Mobisy?

- Work is Fun - We believe work is fun-and we go the extra mile to make sure you enjoy what you do every single day.

- Design Your Own Role - You dont just fit into a job-we let you shape it. Take up what excites you, and well back you with trust and responsibility.

- Freedom to Own Your Work - Less rules, more trust. You get the freedom to figure things out your way-with the right support when needed.

- Take Full Ownership - Its your ship. You steer it. You own it. You make things happen.

- Grow into a Leader - This isnt just a job-its your launchpad to becoming a strong, independent leader.

- People Come First - Always. We back our people through thick and thin. Thats our culture.

- Stay Fit & Feel Good - We care about your health-with fitness activities, sports, and regular wellness sessions to keep you balanced.

- Happy Tummy, Happy You - Enjoy fresh, tasty meals every day at our very own in- house cafeteria. We take food seriously!

What will you not get?

- Punch In, Punch Out Culture - We hate login-logout rules. Du-uh, were not in school! We care about outcomes, not clock-watching.

- Spoon-Feeding - No hand-holding here. Youll get all the support you need-but youre expected to take charge and carve your own path.

If you find the above details interesting; we encourage you to apply. We are building a diverse team whose skills balance and complement one another.

Mobisy Technologies is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.