The Role:
The Head HR Operations will drive efficiency, compliance and digital transformation of HR processes across the organization. This leadership role will build from scratch an HR Operations Team. The successful candidate will oversee HR service delivery, payroll, compliance, HR systems and analytics, ensuring a seamless and high-quality employee experience across MNK locations across the Group.
Duties & Responsibilities:
Transition & Team Build up:
- The successful candidate will be working in collaboration with the London-based HR Operations team to transfer all HR Operations activities to Bangalore GCS, ensuring a smooth transition of activities
- Building a high-performing team of initially 2-3 Hiring HR Operations specialists
HR Operations:
- Lead all HR operational processes including onboarding, employee data management, payroll, benefits and exit management
- Design and implement standardized HR procedures to ensure efficiency and fairness
- Drive consistent HR service delivery across all locations Payroll, Compliance & Governance
- Manage payroll processing for all in-scope locations across MNK Group
- Ensure adherence to labor laws and manage audits and statuary compliance
- Partner with Internal Audit, Operations and Finance teams for governance and control HR Systems & Digital Transformation
- Oversee HRIS implementation and optimisation (e.g. Workday, Oracle HCM)
- Automate routine HR processes to improve accuracy and employee self-service adoption
- Maintain HR data integrity and reporting standards
HR Analytics & Workforce Insights:
- Build and maintain HR dashboards to track workforce metrics - turnover, headcount, cost and productivity
- Provide actionable insights to leadership for strategic workforce planning
Employee Experience & Shared Services:
- Establish and manage HR Shared Services model for query resolution and transactions
- Enhance employee satisfaction through responsive and transparent HR processes
Skills/Experience:
- Minimum 8-10 years related experience with at least 5 years experience in a senior HR Operations leadership role
- Bachelors degree
- Proficient in HR systems (e.g SAP, Workday, Oracle)
- Robust understanding of labor laws, in particular in UK and India
- Excellent analytical, problem-solving and stakeholder management skills
- Ability to work effectively in a fast-paced, entrepreneurial environment
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