Mirae Assets Sharekhan - Assistant Vice President - Product Operations

AVP - Operations (Product Development Group)

Job Description:

Ideation, Conceptualization, Requirement & Process Mapping & documentation:

- Ensures smooth functioning of all the activities involved in the department.

- Handles a team of approximately 5-7 members.

- Analyzing the competitor's product proposition & pricing

- Defining the product/project road map and presenting it to senior Management along with

Business case for ease of Prioritization & budget approval"

- Preparation of "Business requirement document (BRD)" and use case based "Functional Requirement

- Document (FRD)" with process flow diagrams.

- Taking concurrence, Inputs & sign off from IT, Business Operations, Risk & Compliance

- Study of "As Is" process & defining "To be" Solution path for the identified pain Areas

- Preparation of Process (PMC/CMC) note to capture processes along with responsible team

Customer, Vendor, Project/Product, stakeholder Management and Implementation:

- Getting "In principle approval" from 'Project Management Office - PMO at initial phase

- Leading project kick off meeting in order to define and introduce the project, team members, their role and key deliverables along with timelines

- Influencing the project stakeholders for defining scope/requirement in phase-wise manner

- Ensuring proper assessment of assumptions, dependency and risks in order to plan and take appropriate remedial action, wherever required

- Short listing, evaluation & recommendation of final vendor for approval of Management.

- Presenting product structure, SOP, impact analysis to Operation Risk Control (ORC) committee & Operation Process Control (OPC) committee.

- Preparing the "Project plan" and ensuring that Project milestones are achieved as per specified quality, budget and time scales

- Periodical reporting of "Project Snapshots" to CEO & COO the company in concise manner

- Ensuring the successful production deployment & timely post production sign off from Users

- Leading & planning various UAT cycles and UAT scenarios

Go live strategy of Projects/Products:

- Responsible for proposing pricing models, offers & target customer segments to promote the products/services

- Closely working with marketing team for various pre- launch & post launch initiatives

- Tracking & driving the product performance (i.e. revenue, No of clients etc) through Sales, Call n Trade and Online marketing

- Ensuring customer satisfaction in terms of user interface, product features & processes