Metro Global Solution Center - Global HR Employee Life Cycle Consultant

Job Description

- Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures.

- Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.

- Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs).

- Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution.

- Prepare and deliver standard HR correspondence for both internal stakeholders and external parties.

- Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region.

- Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery.

- Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services.

- Support the HR Shared Services team on ad-hoc projects and initiatives as required.

Here are the desired Skills and Experience

- Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion.

- Good IT skills, particularly MS Word, Excel, Outlook.

- Fluent English excellent verbal and written communication skills.

- Strong administrative ability, managing a complex and varied workload.

- Previous experience in a front facing customer service role and/or project experience is desirable.

- Should be flexible to work in multiple shifts.

- Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels.

- Confident, diplomatic, and tactful.

Qualifications - Graduate or Postgraduate with 3 - 5 years of experience in HR shared services or similar environment.