Job role: Assistant manager - Accounts Receivable (GSC)

Department: Finance & Accounting Operations

Location: Pune, India

Employment Type: Full-Time, Permanent

Work Mode: Hybrid

Travel Requirement: As per business needs

About the Company

Metro Global Solution Center (MGSC) is the internal solutions partner for METRO, a 29.8 billion international wholesaler operating across 34 countries, with 661 stores and a workforce of over 93,000 professionals.

With operational hubs in Pune (India), D- sseldorf (Germany), and Szczecin (Poland), MGSC supports 31 countries, processing over 18,000 transactions daily across IT and Business functions. At MGSC, we are redefining customer focus, digital innovation, and sustainability.

Established: 2011

Company Size: 600650 employees

Headquarters: Pune, Maharashtra, India

Key Responsibilities

Process Monitoring & SLA Management:

- Oversee Accounts Payable (AP Cost) and Accounts Receivable (AR) processes across multiple countries, ensuring performance meets agreed Service Level Agreements (SLAs).

Ageing Analysis & Issue Resolution:

- Monitor ageing buckets and collaborate with country stakeholders to resolve outstanding issues efficiently.

Customer Engagement & Transitions:

- Ensure continuous engagement with customers, supporting process impact assessments and migrations to the Global Business Services (GBS) model.

Reconciliation Management:

- Supervise reconciliation processes for both cash and card payments to maintain financial accuracy.

Compliance & Audit Readiness:

- Ensure full compliance with external audit requirements, including ICF standards, maintaining a zero non-compliance status.

Efficiency & Transformation Projects:

- Lead and participate in transformation projects with country teams and Metro Digital to enhance operational efficiency.

Stakeholder Meetings & Governance:

- Conduct regular skip-level meetings, focus group sessions, and Monthly Review Meetings (MRMs) to evaluate process health and team morale.

Performance Management:

- Conduct quarterly, half-yearly, and annual performance reviews, while continuously sharing team feedback with the Team Leader.

Operational Coordination:

- Coordinate with cross-functional teams, including IT Ops and Infrastructure, to ensure seamless day-to-day operations.

Governance Reporting:

- Review and finalize monthly governance presentations before dissemination.

Leave & Resource Planning:

- Manage leave planning and tracking for self and direct team lead.

Desired Profile

- Proven experience in Finance Operations, preferably in AP/AR domain

- Strong stakeholder management and customer communication skills

- Understanding of compliance standards and audit readiness

- Experience in process improvement and transformation initiatives

- Proficiency in tools used for financial reconciliation and reporting

- Excellent coordination and cross-functional team collaboration abilities