Metro Global Solution Center - Analyst - HR Shared Services

Metro Global Solution Center (MGSC)

- MGSC is internal solution partner for METRO, a 31 Billion international wholesaler with operations in more than 30 countries.

- The store network comprises a total of 623 stores in 21 countries, of which 522 offer out-of-store delivery (OOS), and 94 dedicated depots.

- In 12 countries, METRO runs only the delivery business by its delivery companies (Food Service Distribution, FSD). HoReCa and Traders are core customer groups of METRO.

- The HoReCa section includes hotels, restaurants, catering companies as well as bars, cafés and canteen operators.

- The Traders section includes small grocery stores and kiosks.

- The majority of all customer groups are small and medium-sized enterprises as well as sole traders.

- METRO helps them manage their business challenges more effectively.

- MGSC, location wise is present in Pune (India), D- sseldorf (Germany) and Szczecin (Poland).

- We provide HR, Finance, IT & Business, Strategy, Branding operations support to 31 countries, speak 24+ languages and process over 18,000 transactions a day.

- We are setting tomorrows standards for customer focus, digital solutions, and sustainable business models.

- For over 10 years, we have been providing services and solutions from our two locations in Pune and Szczecin.

- This has allowed us to gain extensive experience in how we can best serve our internal customers with high quality and passion.

- We believe that we can add value, drive efficiency, and satisfy our customers.

Job Description

- Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures.

- Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.

- Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs).

- Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution.

- Prepare and deliver standard HR correspondence for both internal stakeholders and external parties.

- Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region.

- Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery.

- Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services.

- Support the HR Shared Services team on ad-hoc projects and initiatives as required.

Desired Skills and Experience

- Experience, preferably in a HR Shared Services function supporting European Union.

- Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion.

- Good IT skills, particularly MS Word, Excel, Outlook.

- Fluent English excellent verbal and written communication skills.

- Strong administrative ability, managing a complex and varied workload.

- Previous experience in a front facing customer service role and/or project experience is desirable.

- Should be flexible to work in multiple shifts.

- Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels.

- Confident, diplomatic, and tactful.

Qualifications - Graduate or Postgraduate with 3 - 5 years of experience in HR shared services or similar environment.