Position Overview : Overview : Build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI. Candidates need to know/understand the ins and outs of product and service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds. A Customer Success Manager plays a major role in hiring, training and mentoring customer success teams and takes the charge of implementing policies with the internal team to establish a level of quality customer success. Key Roles & Responsibilities : - Manage Customer Success team, enabling them to achieve/exceed their KRA/KPI. - Manage customer and partner activity, risks and growth opportunities, submit accurate forecasts to management periodically. - Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities. - Act as the voice of the customer internally; as the steward of the customer relationship, work cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer message is embedded in processes. - Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction. - Achieve/exceed target KPIs including but not limited to renewal %, upsell %, monthly active usage, and NPS. - Work closely with the team & keep them motivated & passionate towards work. - Travel with a team on client sides to review client health and feedback. Eligibility Criteria : - Should be extremely comfortable in the fast-paced, high-growth startup environment - Proficient with reporting tools and web analytics. - Degree in Computer Science/IT (B.Tech/B.E/BCA/MCA). - Post-Graduation (MBA/ PGDM) preferred. - 4+ years of relevant working experience required preferably in digital marketing /education domain/SaaS-based organizations.

Chennai

Gurgaon/Gurugram

Meritto - Manager - Customer Success 

Job Description for Meritto - Manager - Customer Success  in NOPAPERFORMS SOLUTIONS PVT LTD in  Chennai Gurgaon/Gurugram for (4-8) years of experience. Apply Now!