Mellora - Area Business Manager - East

Description:

Industry Preference: Jewellery

Stores Managed: 5

Key Responsibilities:

Sales & Revenue Management:

- Drive sales targets and ensure consistent revenue growth across all assigned stores.

- Develop and execute strategies that maximize store performance and achieve KPIs.

- Analyse sales trends to implement corrective actions where necessary.

P&L & Profitability:

- Manage full P&L for all five stores, ensuring profitability and cost optimization.

- Monitor expenses, inventory levels, and operational efficiency to improve margins.

Store Operations Oversight:

- Ensure smooth day-to-day operations across all stores in the region.

- Maintain operational excellence, ensuring compliance with company standards and SOPs.

- Conduct regular store visits to evaluate performance and process adherence.

Team Leadership & Development:

- Lead, motivate, and mentor Store Managers and store-level teams.

- Conduct performance reviews, identify skill gaps, and support training initiatives.

- Foster a high-performing, customer-centric team culture.

Customer Experience & Brand Standards:

- Ensure consistent delivery of exceptional customer service across stores.

- Maintain adherence to brand guidelines, visual merchandising, and store presentation.

- Resolve escalated customer concerns promptly.

Reporting & Insights:

- Prepare and present periodic performance reports to senior management.

- Provide insights on market trends, competitor activities, and growth opportunities.

Preferred Qualifications:

- Experience in multi-store retail management (jewellery industry preferred).

- Candidates with 8-10 years of experience in retail operations, preferably from the jewellery industry,

- Strong understanding of sales, operations, and P&L ownership.

- Excellent communication, leadership, and analytical skills.

- Ability to manage multiple stores with strong organizational capabilities.