Medusind - Senior Manager - Transitions

Senior Manager - Transitions

Would prefer Female candidates for this role.

- We are seeking a Senior Manager - Transitions with deep Revenue Cycle Management (RCM) expertise to lead complex client transitions and implementations from pre sales handoff through steady state.

- This role owns the end to end transition lifecycleplanning, governance, execution, risk management, and stabilizationensuring seamless onboarding, optimized workflows, and measurable performance outcomes across healthcare provider clients.

- 7+ years of healthcare Revenue Cycle Management experience with end to end process knowledge.

- 7+ years leading complex client implementations, transitions, or large scale RCM programs.

- Proven track record managing multiple workstreams, timelines, and stakeholders.

- Strong understanding of healthcare regulations and compliance (HIPAA, payer rules, etc.).

- Exceptional communication, presentation, and executive level client management skills.

- Advanced proficiency with project/program management tools (e.g., Smartsheet, MS Project, Jira).

Preferred

- Experience in RCM outsourcing, managed services, or vendor side implementations.

- Industry recognized PMP, Prince2 certification.

- Hands on experience with major EHR/PM systems (e.g., Epic, Cerner, Athena, eClinicalWorks).

- Experience leading transitions involving acquisitions, carve outs, or large provider groups.

Transition & Program Leadership

- Lead multiple concurrent client transitions of varying size and complexity, from contract signature to steady state operations.

- Develop and maintain comprehensive transition plans, timelines, RAID logs, communication plans, and governance structures.

- Drive cross functional execution across operations, IT, product, compliance, training, and client stakeholders.

- Ensure scope adherence, manage change control, and align deliverables with contractual SLAs and KPIs.

Revenue Cycle Expertise

- Serve as the RCM authority across front end, mid cycle, and back end functions including scheduling, registration, eligibility, coding, charge capture, billing, AR follow up, denials, and payment posting.

- Assess current state workflows and data, identify gaps, and design optimized future state processes.

- Guide data migration, payer setup, fee schedules, work queues, reporting, and system integrations (EHR/PM/clearinghouse).

Client & Stakeholder Management

- Act as the primary transition contact for clients, building executive level trust and accountability.

- Facilitate steering committees, weekly status calls, and milestone reviews with clear, concise reporting.

- Proactively manage risks, dependencies, and escalations to resolution.

Team Enablement & Change Management

- Coordinate staffing, training, and knowledge transfer to ensure operational readiness.

- Lead change management activities to support adoption of new workflows, tools, and performance expectations.

- Mentor junior transition managers and contribute to standardization and best practices.

Performance & Stabilization

- Define success metrics and acceptance criteria; ensure smooth handoff to operations.

- Monitor early life performance, drive issue remediation, and achieve steady state targets.

- Conduct post implementation reviews and capture lessons learned.