MediaMint - Client Success Implementation Engineer

What to expect at MediaMint?

We love people who define their surroundings and who are constantly looking to learn new things. We value honesty and integrity above all. We love people who are honest, self-aware and intent on bettering themselves each day. If you love growth - professional and personal, then MediaMint is most likely the place for you!

What do we do?

MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail.

Job Description:

As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

Responsibilities:

- Lead technical discovery and solution design during late-stage sales engagements for strategic
clients

- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams

- Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements

- Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP

- Provide expert-level platform training and consultation to client stakeholders

- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed

- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development

- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices

- Develop technical enablement resources (e.g., webinars, videos, documentation) to support
onboarding and education at scale

- Communicate complex technical concepts clearly to both technical and non-technical stakeholders

- Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution

- Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Qualifications:

Minimum Qualifications:

- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

www.mediamint.com

- Fluent in both written and spoken English

- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols

- Advanced expertise in REST and SOAP API integrations and troubleshooting

- Strong working knowledge of Excel and HTML

- Demonstrated ability to manage multiple complex client projects simultaneously

- Excellent problem-solving, time management, and prioritization skills

- Strong communication and presentation skills for technical and non-technical audiences

- Proven ability to document processes and create technical enablement materials

- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities

Preferred Qualifications:

- Bachelor's degree in computer science, Information Technology, or a related field.

- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients

- Additional language proficiency is a plus

- Experience working with enterprise clients and/or within the e-commerce industry

- Familiarity with remote-based training tools

- Project Management experience or certification (e.g., PMP, Agile)

- Demonstrated success in developing online technical training content

- A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives

About MediaMint

MediaMint is a global professional services firm specializing in digital marketing and consulting. We work with a broad spectrum of clients - from Fortune 500 to start-ups. Our mission is to provide strategic, operational and technical support that drives performance and delivers outstanding results for our clients.

Our vision is to be the transformative operating partner for media and technology companies worldwide. We currently have 7 offices.

Our headquarters is in Hyderabad and it is our main delivery and operations center. Our other offices are in San Francisco, New York, Spain, Canada, Mexico, Krakow (Poland) and Ilorin(Nigeria). MediaMint currently employs more than 3000+ dedicated professionals.

www.mediamint.com