About Medhavi Skills University:

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognized by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its Industry as Campus model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognized Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International - collectively reinforcing its demand-driven, industry-co-led academic framework. Ranked 4th among Indias Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defense partnerships along with multiple national recognition, MSU stands among Indias leading skill-integrated higher education institutions. For more information, visit https://www.msu.edu.in/

About Medhavi Group:

Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill-promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6 lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavis flagship industry-integrated initiative built on the principle of Industry as Campus. It combines academic learning with structured on-the job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others - WISE enables learners to acquire role-specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap. For more information, visit https://msu.edu.in/wise/

Role Overview:

We are looking for a detail-oriented and analytical Business Analyst / Process Excellence Lead to drive business process documentation, optimization, and standardization across Medhavi Skills University. The incumbent will work closely with multiple departments including academics, examinations, admissions, finance, IQAC, client servicing, and delivery teams to map workflows, identify inefficiencies, and create structured operating procedures and automation-ready process frameworks. This role is critical in helping the organization build scalable, efficient, and well-governed operational systems.

Key Responsibilities:

1. Process Mapping & Analysis:

- Map end-to-end business processes across key functions including admissions, examinations, academics, finance, client servicing, delivery, and compliance.

- Conduct workflow analysis to identify process gaps, bottlenecks, redundancies, and inefficiencies.

- Develop detailed swim-lane diagrams, process maps, and workflow documentation.

2. SOP & Governance Framework:

- Design and document Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and process control mechanisms.

- Establish RACI matrices and accountability frameworks for critical operational workflows.

- Define control checkpoints and governance mechanisms to improve process compliance.

3. Continuous Improvement & Optimization:

- Recommend process improvement initiatives using Lean / Six Sigma principles.

- Conduct turnaround time analysis and productivity assessments across functions.

- Drive standardization and simplification of operational workflows.

4. Automation & Systems Enablement:

- Identify opportunities for process automation and digitization across departments.

- Collaborate with business systems/technology teams to define requirements for workflow automation.

- Prepare Business Requirement Documents (BRDs) for internal tools, software enhancements, and product builds.

5. Stakeholder Collaboration:

- Work closely with department heads and functional teams to understand pain points and operational challenges.

- Facilitate workshops and discussions for process redesign and continuous improvement initiatives.

- Support change management and adoption of revised workflows/processes.

Qualifications & Skills Required:

- Bachelors/Masters degree in Business Administration, Operations, Engineering, or related field.

- 5-10 years of experience in business analysis, process excellence, operational improvement, or business transformation roles.

- Prior experience in:

1. Education / Ed Tech

2. Consulting

3. Shared Services / BPO

4. Operations-heavy organizations

- Strong understanding of process mapping, workflow analysis, and SOP development.

- Expertise in swimlane mapping, RACI frameworks, SLA creation, and turnaround analysis.

- Familiarity with Lean / Six Sigma methodologies preferred.

- Experience in preparing Business Requirement Documents (BRDs) and functional documentation.

- Proficiency in tools such as:

1. Lucidchart

2. Notion

3. Jira

4. Asana

5. ClickUp

6. Airtable / Similar productivity platforms

- Excellent analytical, documentation, and stakeholder management skills.

- Strong attention to detail and structured problem-solving ability.

What We Offer:

- Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.

- Competitive compensation with performance-linked incentives.

- Leadership role in a rapidly growing national skills and university platform.

- A collaborative, mission-driven environment.

- The opportunity to create a measurable impact on employability and workforce transformation at scale.