Description:
Key Responsibilities:
- Ensure effective manpower planning and optimal deployment across all patient care areas.
- Plan and coordinate for the future expansion and growth of the department.
- Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless and delightful patient experience.
- Supervise front office operations and staffing on a daily basis.
- Design, conduct, and coordinate training programs to upskill and engage the team.
- Oversee departmental operations, including staffing levels, process and system evaluation, and continuous improvement initiatives.
- Analyze and document operating procedures to identify opportunities and develop solutions for enhancing efficiency.
- Work in close coordination with all hospital departments to ensure service excellence.
Key Skills, Attributes and Qualifications:
Educational Background:
- Masters/Bachelors in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
Operational Expertise:
- Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
Leadership & People Management:
- Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
Patient-Centric Approach:
- Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
Strategic & Collaborative Mindset:
- Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.
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