Posted By
128
Posted in
SCM & Operations
Job Code
1632203
Description:
Position: Deputy Manager / Manager Pharmacy Operations (Hospital Floor Role).
Location: Medanta, Gurugram (Sector 38).
Working Days: 6 Days (Work from Office).
Overview:
To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring efficient discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.
Key Responsibilities:
Operational Excellence:
- Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols.
- Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors.
- Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.
Sales & Conversion:
- Drive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements.
- Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets.
- Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies.
Team Leadership:
- Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors.
- Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs.
- Conduct regular performance reviews and initiate corrective or developmental interventions where needed.
Customer / Patient Experience:
- Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery.
- Guide the team in patient communication, counselling, and handling of queries related to medications and billing.
- Address escalations effectively, ensuring patient satisfaction and positive feedback.
Inventory & Process Management:
- Monitor availability of discharge-related medicines across hospital floors to ensure uninterrupted service
- Coordinate with central pharmacy and procurement teams for timely replenishment and stock optimization.
- Ensure adherence to proper documentation, billing accuracy, and hospital quality standards.
Training & Development:
- Identify training needs and organize skill enhancement programs focused on service delivery, communication, and product knowledge.
- Promote continuous improvement by sharing best practices and fostering a learning-oriented environment.
Compliance & Quality Assurance:
- Ensure compliance with hospital policies, statutory requirements, and audit readiness.
- Maintain high standards of documentation, safety, and hygiene across all pharmacy touchpoints.
- Drive process standardization and contribute to the development and review of SOPs.
Qualifications & Experience:
Education:
Bachelors in Pharmacy (B.Pharm / D.Pharm) will add an advantage.
Experience:
- Strong understanding of hospital discharge workflows, pharmacy operations, and patient engagement.
- Proven track record in leading teams, driving performance, and improving discharge-to-pharmacy conversion rates.
- Excellent communication, leadership, and problem-solving skills.
- Service-oriented mindset with a commitment to operational excellence and patient satisfaction.
- Flexible to work in hospital-based rotational shifts, if required.
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Posted By
128
Posted in
SCM & Operations
Job Code
1632203
