Job Title: DGM IT

Department: IT

Reports To: CXO

Location: Kolkata

Employment Type: Full-Time

Position Overview:

This role is a strategic executive leader responsible for driving digital transformation, operational efficiency, and consumer-centric technologies across the enterprise. This position will oversee the end-to-end IT strategy, ensuring that systems support agile supply chain operations, enhance distributor management system, sales force automation and enable business through technology adoption.

Key Responsibilities:

- Strategic Technology Leadership:

- Develop and lead the IT strategy aligned with the company's commercial and operational goals.

- Drive digital transformation initiatives to improve speed-to-market, reduce costs, and enhance user experience.

- Provide leadership on the use of emerging technologies such as AI/ML, IoT, and automation.

- SAP and Application Management:

- Oversee ERP (SAP) systems that enable end-to-end visibility across the supply chain, from procurement and production to distribution P2P & Financials Integrations.

- Manage Other Applications like HRMS, enhance technological tools and real-time data analytics tools like Power BI demand forecasting, inventory optimization, and financial control.

- Adopts & implement the new technologies and projects.

- DMS and SFA:

- Manage DMS & SFA tools for the General Trade, Modern Trade, & Overseas Market.

- Enable agile Sales & marketing, product development, and pricing strategies using real-time insights.

- Integrate retailer relationship management (CRM), loyalty programs, and e-commerce platforms with back-end systems.

- Cybersecurity and Compliance:

- Lead the enterprise cybersecurity strategy to protect sensitive consumer, trade, and financial data.

- Ensure compliance with industry regulations (e.g., GDPR, data privacy, ISO standards) across global markets.

- IT Governance and Infrastructure:

- Oversee enterprise architecture, cloud infrastructure, ERP systems (e.g., SAP, ), and business applications.

- Establish strong IT governance, ensuring service continuity, system performance, and data integrity.

- Develop and manage the IT budget, ensuring effective cost control and ROI on technology investments.

- Financial (The "Value" Metrics)

- IT Spend vs. Revenue: Keeping IT operational costs within a defined percentage of total revenue while scaling.

- Project Delivery: Percentage of digital transformation projects (e.g., Cloud migration, AI-based forecasting) delivered on time and within budget.

- Automation Quotient: Reduction in manual man-hours for reports (e.g., shifting from manual Excel trackers to automated real-time dashboards).

- Team Leadership and Development:

- Build and lead a high-performing IT organization with expertise across digital, analytics, infrastructure, and cybersecurity.

- Promote a culture of innovation, collaboration, and continuous improvement.

- Stakeholder and Vendor Management:

- Act as a business partner to the C-suite and business unit heads, translating strategic goals into technology initiatives.

- Manage strategic relationships with external vendors, partners, and technology providers.

Qualifications:

- Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (MBA or Master's preferred).

- Experience: 10-15 years, with at least 5 years in a leadership role within FMCG or Retail.

- Tech Stack Knowledge: SAP (S/4HANA preferred), SFA/DMS tools, Cloud Infrastructure (AWS/Azure), and Data Security frameworks.

- Proven experience leading IT operations and digital transformation in a high-volume, fast-paced industry.

- Strong understanding of ERP systems, supply chain management tools, and business intelligence platforms.

- Familiarity with consumer-focused technologies, e-commerce integration, and data privacy regulations.

Key Competencies:

- Strategic and operational thinking

- Strong business acumen, especially in FMCG dynamics

- Excellent stakeholder management

- Agile, customer-centric mindset

- Strong analytical and decision-making skills